Damaris Fernandez
Queens,NY
Summary
Dedicated Retail Operations Professional experienced in stock organization and customer service. Enhanced shopper experience through effective product displays and reliable communication while addressing customer inquiries and concerns. Committed to team success and consistently exceeding productivity and service objectives in fast-paced environments.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Stocking Associate
C.y. Deli grocery
Queens, NY
12.2012 - 03.2013
- Stocked grocery shelves and deli cases at C.y. Deli grocery
- Rotated perishables using first in, first out methods
- Faced aisles and organized product displays for shoppers
- Verified product dates to maintain quality standards and removed damaged merchandise
- Assisted customers with product location and basic questions
- Organized backroom areas, ensuring all items were properly stored and labeled.
Retail Sales Associate
Cookies Kids Department Store
Jamaica, New York
09.2012 - 11.2012
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Resolved customer concerns with courteous service at Cookies Kids counters
- Assisted families with children's apparel selections on sales floor
- Processed purchases using point-of-sale register and payment systems
- Folded, sized, and organized merchandise displays throughout department store
- Maintained clean, organized aisles and fitting areas across retail sections
Busboy
Happy guys
Queens, New York
12.2006 - 11.2007
- Supported Happy Guys dining room by clearing tables and resetting settings
- Delivered clean dishes and glassware to servers across busy shifts
- Refilled condiments, napkins, and utensils for guest seating areas
- Swept floors and removed spills to maintain clean dining areas
- Collected used dishware and transported items to dishwashing area
- Cleaned and sanitized tables, chairs, and booths after each customer's departure.
- Reset tables for new customers in an efficient manner.
Skills
- Stock organization
- Cleanliness maintenance
- Time management
- Reliability and punctuality
- Customer service
- Clear communication
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Stocking Associate
C.y. Deli grocery
12.2012 - 03.2013
Retail Sales Associate
Cookies Kids Department Store
09.2012 - 11.2012
Busboy
Happy guys
12.2006 - 11.2007