DAMARIS GALINDO
Union City,CA
Summary
Personable Floating Assistant Branch Manager skilled and dedicated at providing empowering team leadership while ensuring efficient and productive branch operations. Able to motivate and resolve issues by providing strong communication skills, an optimistic approach, and various conflict resolution tactics. Exceptional at building lasting relationships by applying interpersonal skills to connect with members and colleagues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Floating Assistant Branch Manager
Stanford Federal Credit Union
03.2025 - Current
- As current acting Branch Manager I handle daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to SFCU policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and development opportunities.
- Collaborate with different departments to uncover inconsistencies, improvements and feedback from branch and corporate level
- Partner with various departments to uncover discrepancies, gather feedback, and recommend improvements across both branch and corporate levels.
- Track daily production targets during daily huddles and keep the team informed on current metrics terms and best practices to ensure goals are consistently met.
Assistant Branch Manager
Stanford Federal Credit Union
12.2022 - 03.2025
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Coached and developed branch staff by offering constructive feedback and Type training opportunities.
- Supervised team of Number branch employees and made recommendations regarding performance evaluations.
Regional Team Leader
Patelco Credit Union
01.2021 - 12.2022
- Assist members with routine banking tasks such as opening and closing accounts, applying for personal and home loans, opening credit cards, explaining services and benefits, and assisting with retirement accounts
- Develop and implement various strategies to deliver organization's vision to members and internal staff
- Build and maintain strong customer relationships by delivering effective customer communication and offering sensible recommendations while keeping the members’ best interests in mind
- Maximize department performance by coaching new hires and emphasizing personnel development plans
- Review Patelco’s policies and write procedural updates while adhering to updated federal regulations
- Collaborate between various departments to design new metrics and execute improvement plans
- Perform monthly and quarterly audits of random branches to assure compliance with internal policy
- Track incoming and outgoing funds and assist in quality control management duties.
Personal Banker
Wells Fargo Bank
03.2018 - 11.2020
- Greeted and helped customers with inquiries while maintaining accuracy in all transactions
- Expanded customer network by providing exceptional customer service and offering regular follow-ups
- Generate sales by engaging in conversation with customers, explaining promotional offers and benefits, and upselling services that fit customer’s needs
- Met with clients to facilitate budget management and provide financial guidance
- Partnered with loan officers and financial advisors to provide clients with optimal financial solutions
- Executed wire transfers of funds in compliance with banking practices
- Collected and recorded customer deposits, fees and issued receipts.
Education
Diploma -
Conley Caraballo High School
Notary Public – -
2022
Ohlone College – Some College
2021
Skills
- Audit Monitoring
- Production Reporting
- Proficient in Microsoft-Word, Excel
- Cash Handling
- Branch management
- Excellent organizational skills
- Quality member service
- Staff Training
- Staff Development
- Audit Preparation
- Financial Product Advisement
- Account Management
- Microsoft Access
- Client Rapport-Building
- Risk Management
- Vault Audits
- Manage Cash Flow
- Regulatory Compliance
- Teller Auditing
- Banking
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Floating Assistant Branch Manager
Stanford Federal Credit Union
03.2025 - Current
Assistant Branch Manager
Stanford Federal Credit Union
12.2022 - 03.2025
Regional Team Leader
Patelco Credit Union
01.2021 - 12.2022
Personal Banker
Wells Fargo Bank
03.2018 - 11.2020
Diploma -
Conley Caraballo High School
Notary Public – -
Ohlone College – Some College
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