Damaris Gonzalez
Oklahoma City,OK
Summary
Hardworking and detail-oriented customer service representative with 10 years of experience in various roles. Proficient in cash handling, customer service, and problem-solving. Possess strong communication skills and the ability to work in a fast-paced environment. Skilled in application support, bilingual, and data collection.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MAXIMUS Health Care Services
Oklahoma City, USA
01.2019 - Current
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Reviewed insurance claims for accuracy, completeness, medical records, and company policies
CSR - Customer Service Representative
Medicaid for Massachusetts Temp.
Oklahoma City, USA
08.2018 - 12.2018
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions to customers
Cashier
Little Caesars Pizza
Oklahoma City, USA
09.2014 - 09.2017
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Trained new employees on operating cash registers effectively
Education
High School Diploma -
Santa Fe High School
Oklahoma City, OK03-2017
Skills
- Documentation review
- Front desk
- Data collection
- Cash register
- Application support
- Claims
- Remote access software
- Empathy
- Problem solving
- Organizational skills
- Bilingual
- Time management
Language
- English
- Spanish
Certification
Driver's License
Timeline
Customer Service Representative
MAXIMUS Health Care Services
01.2019 - Current
CSR - Customer Service Representative
Medicaid for Massachusetts Temp.
08.2018 - 12.2018
Cashier
Little Caesars Pizza
09.2014 - 09.2017
High School Diploma -
Santa Fe High School
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