Damaris Guerrero
The Bronx,NY
Summary
Highly-motivated professional with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Client Team Lead
Tory Burch
Jersey City, NJ
09.2021 - 09.2023
- Provided Leadership and guidance alongside Supervisor on small team of 10-13.
- Conducted monthly team meetings to understand optimizations needed.
- Responsible for updating TMS (Time Management System) with holiday, sickness etc.
- Developed strategies to increase team productivity and improve customer service levels by 50%.
- Delivered on project requirements, developed solutions and met deadlines to ensure high quality and timely delivery.
- Provided weekly updates on open escalations status, successes, challenges, or opportunities for improvement.
Social Media Brand Strategist/Marketing Manager
Capelliglow
Manhattan, NY
10.2021 - 01.2022
- Small Business, Startup Hair Care Company
- Created ads on Facebook and Instagram.
- Researched and monitored competitor activity
- Conducted Reports on Ads and presented findings.
- Monitored 3 social media platforms for trending and newsworthy items and created content around such topics increasing followers by 15 weekly for 3 months.
Insider Ambassador
Topicals
New York, NY
05.2021 - 10.2021
- Participator of an increasing community growth by 300% and engagement by 8x.
- Assisted with managing an active social media presence by creating post around our beauty trends and directly engaging with followers on comments and DMs
- Attended and Assistant planned Social events for continuous brand awareness.
- Supported Promotional activities with Executives and Managers such as free gifts,pr packages,etc
Key Holder
Glossier
New York, NY
05.2019 - 03.2020
- Supported an inclusive and equitable work environment and upheld our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
- Coordinated our private events with Influencers, and partnerships alongside CEO, Emily Weiss, and Team to promote continuous brand awareness.
- Served as an extension of the leadership team when managing ad hoc vendor requests, liaising with leadership as needed.
- Liaised with the store’s leadership team to maintain clear, open, and ongoing communication as it relates to positive and/or developmental feedback on the store team or any other operational observations.
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Managed coverage needs on a daily basis (meal breaks, rest periods) as well as completing the Editor Zone Charts.
Education
Bachelor of Arts - Business Administration And Management
Brooklyn College of The City University of New York
Brooklyn, NYAlpha Epsilon Phi Sorority
Operations, Social Chair, Philanthropist
Brooklyn CollegeSkills
- Information Literacy
- Written/Verbal communication skills with strong PC ability
- Coaching and Mentoring: Team Leaders are expected to be great tutors and excellent mentors to their team members
- Data Entry and Maintenance
- Risk Management
- Team building and leadership
- Good time management with strong organizational skills
- Excellent analytical and attention to detail skills with the ability to handle multiple queries at one time
- Technologies: MS Excel, Word, Powerpoint, IBM, Salesforce, Monday, Hubspot,Canva
Certification
- Hubspot: Inbound Marketing Certification
- Coursera: Google Project Management
- Coursera: Google Analytics
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Social Media Brand Strategist/Marketing Manager
Capelliglow
10.2021 - 01.2022
Client Team Lead
Tory Burch
09.2021 - 09.2023
Insider Ambassador
Topicals
05.2021 - 10.2021
Key Holder
Glossier
05.2019 - 03.2020
Bachelor of Arts - Business Administration And Management
Brooklyn College of The City University of New York
Alpha Epsilon Phi Sorority
Operations, Social Chair, Philanthropist