Damaris J Dyer
Red Oak,United States
Summary
Healthcare operations and practice management professional with over 10 years of experience supervising front-end revenue cycle workflows, patient access, staff performance, and daily clinic operations. Proven leader in provider engagement, staff development, and data-driven decision-making to support operational, financial, and patient experience goals. Experienced in preparing operational reports, monitoring performance to budget, managing staffing and inventory, and partnering with providers to achieve practice metrics.
Overview
9
9
years of professional experience
Work History
Clinical Supervisor
Cardiac & Vascular Interventional Group
05.2023 - Current
- Supervised front-end revenue cycle workflows including patient access, referrals, authorizations, and billing accuracy to support practice revenue performance
- Conducted daily rounding, staff huddles, one-on-one meetings, and performance coaching to support employee engagement and development
- Prepared and reviewed operating reports and productivity metrics; monitored staffing utilization and inventory spend
- Partnered with providers to achieve performance metrics and improve patient access and experience
- Hired, trained, scheduled, and retained staff; conducted ongoing performance evaluations
- Managed medical supply and equipment inventory, coordinating resupply and maintenance
- Interacted directly with patients to resolve complaints and manage grievances per policy
- Conduct new hire onboarding and orientation, ensuring staff understand patient access workflows, scheduling processes, and EMR best practices.
- Design, develop, and maintain training materials, job aids, and documentation aligned with operational needs and system updates.
- Serve as primary resource for EMR workflows, providing ongoing troubleshooting and end-user support.
- Collaborate with IT teams to test, implement, and optimize EMR templates and system enhancements to improve clinic flow and efficiency.
- Perform audits, rounding, and workflow assessments to identify gaps, training needs, and process improvement opportunities.
- Review and approve timesheets, manage staff scheduling, and maintain clinic coverage.
- Identify and recommend process improvements to enhance billing accuracy, authorization turnaround, and revenue cycle performance.
- Oversee referral management, insurance verification, prior authorizations, appeals, and medical necessity documentation.
- Generate reports and track performance metrics related to workflow efficiency, billing accuracy, and staff productivity.
Clinical Training and Proficiency Coach
Texas Health Resources
02.2022 - 05.2023
- Designed and facilitated instructor-led and virtual training programs for new and existing staff across clinical and patient access functions.
- Developed comprehensive lesson plans, course outlines, manuals, and adaptable training materials using adult learning principles.
- Conducted competency assessments, audits, and performance evaluations to identify retraining needs and targeted learning opportunities.
- Provided one-on-one coaching and hands-on simulations to support skill development in triage, call center workflows, insurance verification, and prior authorizations.
- Maintained and updated training content to align with compliance standards, system upgrades, and operational priorities.
- Collaborated with leadership, Risk/Compliance, and department supervisors to align training initiatives with organizational goals.
- Tracked and documented staff competency completion and performance outcomes.
Certified Medical Assistant Coordinator (Lead CMA)
Methodist Cardiovascular Consultants
06.2020 - 02.2022
- Led and mentored a team of CMAs, establishing standardized workflows to support efficient patient access and clinical operations.
- Provided advanced end-user training and support for Epic EHR workflows, including scheduling, referrals, and in-basket management.
- Collaborated with IT and third-party vendors to support EMR integrations and optimize system functionality.
- Monitored productivity metrics, work queues, voicemail systems, and patient communication channels.
- Assisted in defining testing protocols, quality assurance initiatives, and policy development.
- Supported revenue cycle operations through accurate documentation, charge capture, and authorization workflows.
Certified Medical Assistant
Renal Associates LLC
09.2018 - 05.2020
- Coordinated with Epic analysts and template builders to implement and test EMR templates supporting clinic operations.
- Designed and delivered onboarding and EMR training programs for new hires and existing staff.
- Performed end-user validation testing and supported system optimization initiatives.
- Participated in operational discovery sessions to identify workflow gaps and improvement opportunities.
- Conducted audits, maintained logs, and supported accurate billing and documentation processes.
- Assisted with call center coverage and scheduling to ensure operational continuity.
Certified Medical Assistant II
Baton Rouge General Medical Center
12.2016 - 09.2018
- Supported patient access and clinical workflows through accurate documentation, scheduling, and insurance coordination.
- Assisted with diagnostic testing, specimen collection, and patient intake processes.
- Coordinated billing documentation and coded procedures to support third-party payer reimbursement.
- Managed clerical duties, inventory tracking, and data entry with high accuracy.
- Resolved complex patient billing inquiries using strong problem-solving skills.
Education
Bachelor of Science (BS) - Healthcare Administration; Concentration in Health Information Management
Southern New Hampshire University
Manchester, New Hampshire05.2026
Nationally Registered Certified Medical Assistant - undefined
Medvance Technical Institute
Baton Rouge, Louisiana05.2011
Skills
- Front-End Revenue Cycle Operations
- Practice Operations & Performance Management
- Provider Performance & Engagement
- Staffing, Scheduling & Workforce Planning
- Inventory & Supply Management
- Patient Experience & Grievance Resolution
- Operating Reports & Productivity Metrics
- Budget Monitoring & Financial Oversight
- Process Improvement & Workflow Optimization
- Revenue Cycle & Authorization Management
- Conflict Resolution & Customer Service Excellence
- Microsoft Office Suite (Excel, PowerPoint, Outlook, SharePoint)
- Patient Access Training & Onboarding
- Epic EHR
- Athena EHR Optimization
- Workflow Optimization & Process Improvement
- Competency Assessments, Audits & Quality Assurance
- Classroom & Virtual Training Facilitation
- Data Analysis
- SharePoint Resource Management
- Downtime & Recovery Training Support
Timeline
Clinical Supervisor
Cardiac & Vascular Interventional Group
05.2023 - Current
Clinical Training and Proficiency Coach
Texas Health Resources
02.2022 - 05.2023
Certified Medical Assistant Coordinator (Lead CMA)
Methodist Cardiovascular Consultants
06.2020 - 02.2022
Certified Medical Assistant
Renal Associates LLC
09.2018 - 05.2020
Certified Medical Assistant II
Baton Rouge General Medical Center
12.2016 - 09.2018
Nationally Registered Certified Medical Assistant - undefined
Medvance Technical Institute
Bachelor of Science (BS) - Healthcare Administration; Concentration in Health Information Management
Southern New Hampshire University