Damaris Karuhe
Tucson,AZ
Summary
Customer-focused professional with over 13 years of experience in delivering exceptional service across diverse industries. Proven track record in enhancing client satisfaction through effective communication and proactive problem-solving. Expertise in managing high-volume interactions with empathy, efficiency, and accuracy. Committed to fostering positive customer experiences and building strong relationships within a dynamic team environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Compliance Officer (remote)
Ascensus Retirement Services
Madison, Wisconsin
03.2023 - 06.2025
- Supported financial organizations by resolving compliance and tax inquiries concerning retirement accounts.
- Evaluated proposed changes in laws or regulations that may affect business operations.
- Provided expertise on legal requirements and IRS guidelines for retirement accounts held with financial institutions.
- Consulting on death claims protocols while enhancing and formulating tax documents for client account owners.
Packer Associate
Amazon Warehouse
Tucson, Arizona
10.2022 - 03.2023
- Packaged customer orders efficiently using conveyor systems.
- Maintained cleanliness and organization of packing workstations.
- Operated hand tools for sealing and labeling packages accurately.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Checked for damaged goods and recorded discrepancies on appropriate paperwork.
- Followed all safety protocols while operating packaging equipment or handling hazardous materials.
Franchise Owner
Janpro
Tucson, Arizona
03.2012 - 07.2022
- Managed daily operations of cleaning services across multiple franchise locations.
- Trained and mentored new staff on cleaning protocols and customer service standards.
- Maintained inventory of cleaning supplies and ordered materials as needed.
- Fostered strong relationships with clients through regular communication and feedback collection.
- Addressed customer inquiries and concerns promptly to sustain strong client relationships.
Education
Associate of Applied Science - Front Office Medical Assistant
International Institute of America
Tucson,AZ 06-2010
Bachelor of Science - International Business
University of Phoenix
Tucson, AZSkills
- Client relationship management
- Attention to detail
- Problem solving
- Compliance procedures
- Communication skills
- Customer service
- Email and phone etiquette
- Microsoft office
- Data Entry
- Collaborative team player
Certification
- CIS I, CIS II, CHSP certified.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Compliance Officer (remote)
Ascensus Retirement Services
03.2023 - 06.2025
Packer Associate
Amazon Warehouse
10.2022 - 03.2023
Franchise Owner
Janpro
03.2012 - 07.2022
Associate of Applied Science - Front Office Medical Assistant
International Institute of America
Bachelor of Science - International Business
University of Phoenix