DAMARIS LABOY
Medical scheduler
Melrose Park,USA
Summary
Experienced with creating and maintaining detailed schedules to support project timelines and resource management. Utilizes advanced planning techniques to ensure optimal allocation of resources and smooth workflow. Knowledge of prioritizing tasks and coordinating team efforts to meet deadlines efficiently.
Overview
14
14
years of professional experience
Work History
Dynamic Scheduler Loyola Medicine
Loyola University Medical Center
Radiology-Maywood, IL
06.2023 - Current
- Proficiency in registration, scheduling and insurance verification
- Efficiently and effectively manage a high volume of telephone calls related to the service area
- Orders transcription
- Check in patients
- Communicate with financial clearance through email or phone to ensure procedures are authorized prior date of service
- Coordinate with radiologists, technicians, and other healthcare professionals to manage daily appointment schedules and accommodate emergency cases
- Schedule patient appointments for various radiology exams, including MRI, CT scans, X-rays, and ultrasounds, Nuclear Medicine procedures, consultations & treatments ensuring optimal use of radiology department resources
- Verify patient information and insurance details to ensure accurate billing and compliance with healthcare regulations
- Provide patients with pre-examination instructions, such as dietary restrictions or clothing requirements, to prepare them for their radiology procedures
- Handle patient inquiries related to radiology services, appointment timings, and preparation instructions, offering clear and compassionate communication
- Maintain and update electronic medical records (EMR) and scheduling systems with patient appointments, cancellations, and reschedules
- Liaise with referring physicians' offices to obtain and verify orders for radiology exams, ensuring that all necessary documentation is in order before the appointment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Reduced wait times for patients by optimizing the scheduling process and eliminating double bookings.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Reduced claim denials by ensuring accurate assignment of appropriate ICD-10 codes to diagnoses and CPT codes to procedures.
- Served as a subject matter expert on ICD-10-CM and CPT code sets, assisting colleagues with complex cases when needed.
- Conducted accurate ICD-10-CM and CPT code assignment based on provider documentation, optimizing claims submission success rate.
- Led strategic initiatives to enhance patient care quality and operational efficiency.
Patient Access Partner II
Loyola Medical Center
Maywood, IL
04.2021 - 06.2023
- Answers phones to provide assistance to patients and physicians requesting referrals and appointments
- Pre-registers patients for appointments and tests, verifies and updates patient demographic information and insurance information
- Utilizes scheduling software (EPIC) to perform a variety of actions including scheduling, canceling or rescheduling orthopedic, physical therapy, cardiology and radiology appointments
- Accurately pre-registers patients for rescheduling appointments
- Understands and identifies insurance types and verify its eligibility through OneSource when RTE is not received
- Work with designated clinical partners and dynamic schedulers to establish and maintain appropriate appointment scheduling protocols
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Assisted patients with understanding personalized insurance coverage and benefits.
Registration/Scheduling
Midwestern University
Downers Grove, IL
03.2021 - 04.2021
- Registered patients for a covid-19 vaccine clinic
- Use Phreesia and Allscripts to create an accurate registration with demographic/insurance information and scan proper documentation into patients' chart.
- Partnered with other schedulers to create an efficient team dynamic, leading to improved overall performance.
- Organized special events such as flu shot clinics or health fairs, increasing community awareness about available services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Patient Access Specialist
Northwestern Medicine
Warrenville, IL
12.2020 - 03.2021
- Use EPIC software to manage patient records and files, reinforce and uphold patient confidentiality as required by HIPPA and clinic
- Possess a working knowledge of insurance and RTE function for insurance to ensure timely, accurate billing, eligibility, and listed payers in proper sequence to establish chain of payment
- Initiate electronic and/or telephone inquires to physician offices to request medications, orders, medical records, referrals and/or reports clinical updates
- Cancel, schedule and reschedule appointments such as telehealth/video or in person settings
- Assess and respond appropriately to patient's communications needs and secures an interpreter and/or other necessary assistance, when appropriate
- Knowledge in medical terms to transfer calls of patient's urgent symptoms to be triage by a nurse
- Page nurses after hours and/or MD's on call for urgent calls when office is closed
- Respond to patients concerns and inquiries professionally
- Use organizational and unit/department resources efficiently
- Coordinated patient registration processes to enhance efficiency and improve patient experience.
New Patient Associate/Cancer Intake
University of Chicago Medicine
Chicago, IL
07.2020 - 10.2020
- Use program/physician specific guidelines to determine medical records retrieval needs
- As needed contact outside medical offices and hospitals to acquire appropriate records
- Queries for Care everywhere, as well as utilizing EPIC
- Accurately complete requisitions for submission of records
- Track all information gathered, submit, and provide follow up on needed information in a timely and professional manner
- Prepare new patient packets and send prior to the patient's appointment
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Test Administrator
Community Organized Relief Effort
Chicago, IL
05.2020 - 07.2020
- Assemble, set up and prepare medical testing sites for COVID-19 test administration maintaining environmental integrity ensuring all areas are safe and clean
- Breakdown, clean and decontaminate site daily
- Utilize strong customer service and communication skills to instruct patients on self-administration of tests
- Responsible for collecting and storing all samples; ensuring adherence to CDC guidelines
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
Bilingual Medical Receptionist
Medical Access Group, Inc
Westchester, IL
02.2012 - 02.2013
- Responsible for greeting patients, providing instruction, assistance, and information as to completion of required paperwork successfully
- Provided excellent customer service to all patients by providing a friendly greeting, knowledgeably answering questions, proactively solving problems, and creating a welcoming environment
- Greet and check-in patients, and collecting personal, medical, and verifying insurance information
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Collected payments by following the insurance guidelines
- Maintained a clean, and orderly office performing clerical duties such as pulling and filing patient files, handling incoming/outgoing mail and calls, maintaining updated demographic and insurance information
- Kept inventory of the medical office supplies and medication dispense.
- Answered phone calls and messages for two physician medical facility, scheduling appointments, and handling patient inquiries.
Education
Medical terminology (Some College) - No Degree
Triton Community College
Melrose Park, IL10-2024
Medical Assistant - Registered medical assistant
Illinois School of Health Careers-O'Hare Campus
Chicago, IL11-2011
High school diploma - undefined
Teodoro Aguilar Mora
Yabucoa, PR05-1992
Skills
- Order processing
- Schedule management
- Patient scheduling
- Critical thinking
- Insurance verification
- Workflow optimization
- Billing
- Customer Service
- Effective multitasking
- Administrative background
- Analytical thinking Bilingual in Spanish and English Patient-focused, detail-oriented, and personable medical receptionist Proven history of maintaining organization and efficient communication in a fast-paced medical environment Skilled in booking appointments, patient scheduling and registration and monitoring patient status while maintaining courteous and professional interactions with patients, physicians, and other team members
- Excellent communication
- Patient registration
- Medical terminology
- Data entry
- Bilingual
- Spanish
- Computer skills
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Dynamic Scheduler Loyola Medicine
Loyola University Medical Center
06.2023 - Current
Patient Access Partner II
Loyola Medical Center
04.2021 - 06.2023
Registration/Scheduling
Midwestern University
03.2021 - 04.2021
Patient Access Specialist
Northwestern Medicine
12.2020 - 03.2021
New Patient Associate/Cancer Intake
University of Chicago Medicine
07.2020 - 10.2020
Medical Test Administrator
Community Organized Relief Effort
05.2020 - 07.2020
Bilingual Medical Receptionist
Medical Access Group, Inc
02.2012 - 02.2013
Medical Assistant - Registered medical assistant
Illinois School of Health Careers-O'Hare Campus
High school diploma - undefined
Teodoro Aguilar Mora
Medical terminology (Some College) - No Degree
Triton Community College