Damaris Lugo
Baldwin Park,CA
Summary
Results-driven Nonprofit Administrative and Operations Professional with experience supporting mission-focused, healthcare-adjacent and community-based organizations through program coordination, compliance, budgeting, and intake services. Proven ability to manage confidential records, support grant- and contract-funded programs, coordinate cross-functional teams, and optimize administrative processes to improve service delivery. Compassionate care, innovation, collaboration, and improving outcomes for individuals and the communities around me.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant II & Intake Counselor
Volunteers of America
10.2022 - Current
- Provide comprehensive administrative and operational support for nonprofit social service programs, ensuring alignment with organizational mission, funding requirements, and regulatory standards.
- Maintain and safeguard confidential client records and case files, managing document control systems for 75+ active cases with a focus on accuracy, privacy, and compliance.
- Coordinate intake services, eligibility screening, referrals, and community partnerships to improve access to care and supportive services.
- Review and monitor program funding, contracts, and compliance documentation to support audits, financial reconciliation, and regulatory requirements.
- Assist with budget proposals, caseload analysis, reporting, and financial tracking to support program sustainability and leadership decision-making.
- Process invoices, billing, and check requests in coordination with Accounts Payable.
- Coordinate team meetings, trainings, onboarding, and orientation to ensure operational continuity and staff readiness.
- Support HR administrative functions, ensuring adherence to federal and California labor laws, internal policies, and ethical standards.
Project & Office Manager
Baddie B Lashes
08.2021 - 12.2022
- Managed administrative and operational functions, including budgeting, scheduling, documentation, and workflow optimization.
- Oversaw inventory management, procurement, and vendor coordination, ensuring cost control, accountability, and continuity of operations.
- Supported audits, financial inquiries, and claims resolution, maintaining accurate records and compliance with internal standards.
- Coordinated cross-functional teams and optimized resource allocation to meet project timelines and organizational priorities.
- Served as a liaison between leadership, staff, clients, and external stakeholders to ensure effective communication and collaboration.
Senior Account Manager
Darlee
03.2016 - 03.2021
- Led client service operations, data management, and performance reporting, supporting organizational growth and service excellence.
- Developed and executed multichannel communication initiatives and content management strategies.
- Managed inventory records, shipping logistics, and claims resolution while implementing process improvements to enhance efficiency.
- Collaborated with senior leadership to support HR initiatives, internal communications, and organizational objectives.
Education
Associate of Science - Criminology
ITT Technical Institute
San Dimas, CABusiness Administration Coursework - Human Resources & Marketing
UEI College
El Monte, CABachelor of Science - Public Administration
University of La Verne
La Verne, CA01.2026
Skills
Nonprofit Operations, Healthcare & Social Services Administration, Program & Intake Coordination, Compliance & Policy Implementation, Confidential Records Management, Budgeting & Financial Support, Grant & Contract Documentation, Audit & Reporting Support, Process Improvement, Stakeholder & Community Partnerships, HR Administration, Staff Onboarding & Training, Cross-Functional Collaboration, Client / Patient Services, Bilingual Communication (English & Spanish)
- Microsoft Office Suite
- QuickBooks
- Asana
- Clarity
- HMIS
- UltiPro
- ClientTrack
- LogiBroker
- ShipStation
- Data Entry & Case Management Systems
- E-Commerce Platforms
Certification
- Supporting Allyship and Anti-Racism at Work
- Leadership Ethics
- Leadership Foundations
- Diversity & Inclusion in a Global Enterprise
- Domestic Violence Training (40 Hours)
- LAHSA Document Acquisitions
- DPSS Mandated Reporter
HONORS & AWARDS
Ann Peppers Foundation Scholarship, ROC Academic Merit Award
VOLUNTEER & COMMUNITY ENGAGEMENT
YWCA, West Covina, 2025, Assisted with community programs and special events serving senior populations., Supported event coordination, facility readiness, and participant engagement., Demonstrated strong interpersonal communication and commitment to community well-being and compassionate service.
Timeline
Administrative Assistant II & Intake Counselor
Volunteers of America
10.2022 - Current
Project & Office Manager
Baddie B Lashes
08.2021 - 12.2022
Senior Account Manager
Darlee
03.2016 - 03.2021
Business Administration Coursework - Human Resources & Marketing
UEI College
Bachelor of Science - Public Administration
University of La Verne
Associate of Science - Criminology
ITT Technical Institute