Damaris Martinez
Rosemont,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Rivers Casino Des Plaines
11.2019 - Current
- Supervise a group of 80 team members in all the outlets of the department.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Inventory for all the outlets
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Retail Store Manager
Carter's
06.2018 - 11.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Created employee schedules to align coverage with forecasted demands.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented successful staff incentive programs to motivate employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Lead/Barista Shift Lead
Rivers Casino Des Plaines
01.2015 - 06.2018
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Lead a group of 5 employees.
Education
Certifications - Hospitality Administration And Management
Progresso Latino
Chicago, IL05.2010
Skills
- Guest Satisfaction
- Data Entry Software
- Guest Relations Management
- Knowledge of Candidates
- Service Training
- Cash Receipt Balancing
- Maintain Records
- Departmental Strategies Development
- Task Delegation
- Hiring and Terminations
- Disciplinary Write-Ups
- Cash Register Counting
Certification
- Licensed ServSafe Alcohol
- ServSafe Food Handler
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Food and Beverage Supervisor
Rivers Casino Des Plaines
11.2019 - Current
Retail Store Manager
Carter's
06.2018 - 11.2019
Lead/Barista Shift Lead
Rivers Casino Des Plaines
01.2015 - 06.2018
Certifications - Hospitality Administration And Management
Progresso Latino
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