Damaris Melendez
Lakeland,FL
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Driver
Jimmy John's
02.2023 - 12.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Cafe Associate
Sam's Club
07.2021 - 05.2023
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
- Boosted sales through upselling menu items and promoting daily specials to customers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to streamline processes and improve overall cafe operations.
- Prepared high-quality food and beverages, adhering to recipe guidelines and presentation standards.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Supported training of new staff members, sharing best practices for success in their roles.
- Increased repeat business by fostering positive relationships with regular customers.
- Promoted a welcoming atmosphere by maintaining a clean dining area for guests'' comfort and enjoyment.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Notified management of product and supply shortages to reduce disruption in availability.
- Accurately operated cash register to process customer payments.
Sales Associate
Bath & Body Works
09.2020 - 05.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
QSR Assistant Manager
Subway
01.2019 - 07.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Customer Service Representative
Sykes Telecommunications
10.2017 - 12.2017
- Inbound call center and sales
Cashier
Taco Bell
04.2017 - 09.2017
- My job consisted of taking customer orders as well as food prep
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/Stocker
Dollar Tree
10.2015 - 04.2017
- Cashing out customers and stocking shelves
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Hostess
Olive Garden
11.2012 - 05.2015
- Seating guests
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Housekeeping
Lancaster Marriott At Penn Square
02.2009 - 07.2012
- Maintained the cleanliness of the public area in the hotel such as lobby and restrooms as well cleaned the rooms and did turn down service
- Supported housekeeping duties throughout facility by cleaning fixtures, removing trash from sales floor and cleans up product spills.
Education
Business management -
Harrisburg Area Community College-Harrisburg
Lancaster, PA06.2013
Skills
- Order Verification
- Payment Collection
- GPS Navigation
- DOT Compliance
- Product Promotion
- Clean Driving Record
- Fluent in Spanish
- Positive Attitude
- Route Planning
Additional Information
Have been working in the hospitality field for the past 10 plus years. I am bilingual, I speak English and Spanish
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Delivery Driver
Jimmy John's
02.2023 - 12.2023
Cafe Associate
Sam's Club
07.2021 - 05.2023
Sales Associate
Bath & Body Works
09.2020 - 05.2021
QSR Assistant Manager
Subway
01.2019 - 07.2020
Customer Service Representative
Sykes Telecommunications
10.2017 - 12.2017
Cashier
Taco Bell
04.2017 - 09.2017
Cashier/Stocker
Dollar Tree
10.2015 - 04.2017
Hostess
Olive Garden
11.2012 - 05.2015
Housekeeping
Lancaster Marriott At Penn Square
02.2009 - 07.2012
Business management -
Harrisburg Area Community College-Harrisburg