Damaris Mercado
Newark,NJ
Summary
Organized professional with extensive experience in family services and administrative support. Skilled in communication and problem-solving, effectively managing resources and referrals to meet family needs. Committed to fostering positive outcomes through comprehensive case planning.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Family Services Worker / Clerk /Attendance Clerk
Sarah Ward Nursery
Newark, NJ
09.2009 - Current
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Created memos, letters, emails, reports, presentations as requested by management.
- Conducted assessments to identify family strengths and challenges effectively.
- Maintained accurate records of family interactions and service plans comprehensively.
- Coordinated resources and referrals to community programs for family needs.
- Educated families on child development and parenting techniques through workshops.
- Coordinated communication between parents, teachers, and administration.
- Processed attendance reports for administrative review efficiently.
- Assisted in developing attendance policies and procedures collaboratively.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Facilitated student enrollment processes and maintained accurate records.
- Assisted in developing promotional materials for recruitment initiatives.
- Monitored application statuses and followed up with applicants promptly.
- Utilized enrollment software to track student data efficiently.
Family Services Worker
The North Ward Center
Newark, NJ
09.2006 - 08.2009
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Engaged in outreach activities such as attending community events to increase awareness of available services.
- Developed case plans with individualized goals, objectives, and interventions to improve family functioning.
- Attended trainings related to trauma informed care, child development, domestic violence prevention.
- Completed intake assessments on families to determine service needs.
- Managed daily attendance records for students.
- Communicated with parents regarding student absences and tardiness.
- Collaborated with teachers to ensure accurate attendance reporting.
- Assisted teachers with classroom supplies and organized educational materials.
- Managed student enrollment processes and maintained accurate student records.
- Organized school events.
- Entered data into online student information system to report information.
Education
Associate of Science -
Essex County College
Newark, NJ08-2004
Science High School
Newark, NJ06-1997
Skills
- Family assessment
- Community outreach
- Event planning
- Program enrollment
- Family services
- Effective communication
Certification
- Family Development Credential (FDC)
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Family Services Worker / Clerk /Attendance Clerk
Sarah Ward Nursery
09.2009 - Current
Family Services Worker
The North Ward Center
09.2006 - 08.2009
Associate of Science -
Essex County College
Science High School
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