Exceptional customer service, cash handling, taking orders accurately and timely, ensuring safety and well-being of guests, and providing a clean environment through proper food handling skills
Responsible for training new staff to meet company’s best expectations and procedures
Consistently assisted colleagues during rush periods with helping take customer orders, as well as running food during those periods
Worked closely with management to find better ways to improve customer satisfaction and more team building exercises.
Mental Health Clinician
Overlook Medical Hospital
08.2022 - 04.2023
Responsible for clinical evaluations of new clients and treatment planning
Performed individual/family/group therapy in an inpatient setting
Documented all patient information including treatment plans, progress notes, and discharge plans
Developed comprehensive treatment plans that focused on accurate diagnosis and treatment of problems and behaviors
Consulted with psychiatrist about medication changes, issues, and compliance
Guided clients with understanding illness and medication.
Mental Health Counselor
Care Psychiatric Center
08.2021 - 04.2022
Provided counseling services, assessment and testing to caseload of 20 child, adolescent, young adults, and older adult clients
Taught daily life skills, problem solving strategies and interpersonal relations to groups and individuals
Completed progress notes and other paperwork for client files
Conducted client intake, assessment, and counseling for caseload of 15 – 20 at-risk adolescent clients
Developed treatment plans for each individual client based on assessment information, client needs and lifestyle
Provided life skills training to prepare clients for independent living.
Teacher Assistant/Intern
My Special Spot Early Learning and Child Care Center
09.2020 - 04.2021
Would help director and staff plan for the week ahead
Help teachers observe kids to write Individualized Educations Plans (IEPs)
COVID-19 planning to better the safety of the children and staff and keeping up to date with updated policies on COVID-19
Learned about NJ Grow
Operational help to administrative staff and students, helping with weekly lesson plans, supervising small groups, being involved in school events
Student safety and supervision
Shift Supervisor
Starbucks
11.2016 - 11.2019
Responsibilities/Tasks include, but are not limited to:
Exceptional customer service skills, cash handling, opening/closing the store, problem solving, delegating tasks, coaching employees by giving feedback and/or corrective action, certified barista trainer, and promoting an inclusive environment for employees
Oversaw 15-20 employees
Assisted 300 - 800 customers daily.
Education
Master of Arts - Social Work
Rutgers State University
New Brunswick, NJ
05.2023
Bachelor of Arts - Child Advocacy and Policy, Social Work
Montclair State University
Montclair, NJ
05.2021
Associate of Arts - Human Services
County College of Morris
Randolph Township, NJ
05.2019
Skills
Bilingual (Spanish Speaking)
Detail Orientated
Team player
Leadership skills
Timeline
Mental Health Clinician
Overlook Medical Hospital
08.2022 - 04.2023
Mental Health Counselor
Care Psychiatric Center
08.2021 - 04.2022
Lead Server
05.2021 - Current
Teacher Assistant/Intern
My Special Spot Early Learning and Child Care Center
09.2020 - 04.2021
Shift Supervisor
Starbucks
11.2016 - 11.2019
Master of Arts - Social Work
Rutgers State University
Bachelor of Arts - Child Advocacy and Policy, Social Work