Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Damaris Miranda

Greensboro,NC

Summary

To Be A Leader. Plus Learn More from others. Authorized to work in the US for any employer

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Dispatcher Claims

Nation Safe Drivers
03.2023 - 12.2024
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Internet Sales Consultant

ISG
03.2021 - 03.2023
  • Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
  • Delivered engaging product demonstrations via online platforms, effectively showcasing features and benefits while addressing client concerns.
  • Established long-term relationships with clients, resulting in repeat business and increased referral rates.
  • Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.

Customer Service Representative

Teleperformance USA
10.2018 - 03.2021
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier

Publix
10.2014 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High school diploma or GED - ROTC, Dabate, Computer Micro Soft, Excel

Kelvyn Park High School
Chicago, IL
06.2005

Skills

  • Purchasing
  • Spanish
  • 10 key typing
  • Bilingual
  • Front desk
  • Data entry
  • Buying/procurement (Less than 1 year)
  • Buying (Less than 1 year)
  • Retail sales (5 years)
  • Typing
  • English
  • Microsoft Powerpoint
  • Phone etiquette
  • Medical office experience
  • Microsoft Word
  • Communication skills
  • Service writing
  • Microsoft Excel
  • Customer service (2 years)
  • Microsoft Outlook
  • Sales
  • Call Center (2 years)
  • Leadership
  • Lending
  • Machining
  • Cold Calling
  • Administrative experience
  • Customer Support
  • Customer Care
  • Office management
  • Receptionist (2 years)
  • Organizational Skills
  • Customer support
  • Microsoft Office

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25 staff members.
  • Resolved product issue through consumer testing.

Certification

Driver's License

Additional Information

  • SALES
  • I learned most of my sales in Aprons working in Publix.
  • Learned Customer Service as being Cashier.
  • Learned about my products being in Bakery and Aprons.
  • COMMUNICATION
  • English and Spanish
  • SKILLS
  • Customer Service has been the key to being a great sales. Love talking to people about whatever products I'll be using or selling. Or just to get to know my customer so they feel happy on what they buying.

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Customer Service Dispatcher Claims

Nation Safe Drivers
03.2023 - 12.2024

Internet Sales Consultant

ISG
03.2021 - 03.2023

Customer Service Representative

Teleperformance USA
10.2018 - 03.2021

Cashier

Publix
10.2014 - 09.2018

High school diploma or GED - ROTC, Dabate, Computer Micro Soft, Excel

Kelvyn Park High School

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