Damaris Morales
Grand Prairie,Texas
Summary
Energetically propelled customer satisfaction by leveraging problem-solving and practical communication skills. Excelled in team collaboration and multitasking, significantly enhancing guest experiences. Demonstrated reliability, attention to detail, and operational efficiency improvements. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual who desires to use analytical and problem-solving skills to meet goals.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
The Now Massage Boutique
11.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took appointments over phone, in person, and via computer for guests and provided confirmation information.
- Learned details of types of treatments and procedures in order to answer questions
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Organized, maintained and updated information in computer databases.
Guest Service Associate
The Nelson Golf And Sports Club
03.2023 - 11.2024
- Demonstrated excellent communication skills to effectively respond to members/guests inquiries, complaints and requests for service
- Collaborated with team members to provide exceptional customer service at all times
- Utilized problem-solving skills to resolve conflicts between members/guests or staff members in a diplomatic way
- Maintained a high level of professionalism while handling multiple tasks simultaneously under pressure
- Greeted each member/guest warmly upon arrival at the front desk
- Contacted housekeeping or maintenance staff when members/guests reported problems
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided
- Assisted in answering phone calls and emails from members/guests regarding membership questions and concerns
- Analyzed data to identify trends in customer service needs and provided feedback on potential improvements to management team
- Developed an efficient system for tracking incoming packages and mail
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
Sales Associate
H&M
07.2021 - 09.2023
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Engaged with guests to understand and anticipate customer service needs
- Followed checklist to complete retail store opening and closing activities
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Assisted with training and mentoring new team members
- Inventoried stock and requisitioned new inventory
- Answered questions regarding store and merchandise
- Maintained up to date knowledge of store policies regarding payments, returns, exchanges and security practices
Office Assistant
O&J Equipment Repair
11.2018 - 03.2019
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, and responded to customer requests promptly
- Maintained database of client contact information with accuracy and attention to detail
- Processed incoming mail and distributed to relevant departments or individuals
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
- Searched to find needed information, using such sources as Internet
- Prepared invoices for clients according to established billing guidelines
Education
Associate of Science -
Tarrant County College
04-2027
HIGH SCHOOL DIPLOMA -
International Leadership of Texas
05.2021
Skills
- Professionalism
- Reliability
- Effective Communication
- Multitasking Abilities
- Active Listening
- Problem-Solving
- Patience and composure
- Customer Service
- Attention to Detail
- Hospitality services
Timeline
Front Desk Associate
The Now Massage Boutique
11.2024 - Current
Guest Service Associate
The Nelson Golf And Sports Club
03.2023 - 11.2024
Sales Associate
H&M
07.2021 - 09.2023
Office Assistant
O&J Equipment Repair
11.2018 - 03.2019
Associate of Science -
Tarrant County College
HIGH SCHOOL DIPLOMA -
International Leadership of Texas
Similar Profiles
Keanna SaurayKeanna Sauray
Experience Guide/Sales and Customer Service Associate at The NOW Massage BoutiqueExperience Guide/Sales and Customer Service Associate at The NOW Massage Boutique
Christian GobertChristian Gobert
General Manager at The NOW Massage BoutiqueGeneral Manager at The NOW Massage Boutique
Karen SandovalKaren Sandoval
Front Desk Receptionist at The NOW Massage BoutiqueFront Desk Receptionist at The NOW Massage Boutique
Lee FerrellLee Ferrell
JROTC Instructor at West Mesquite High SchoolJROTC Instructor at West Mesquite High School
Sandra MoralesSandra Morales
Transporter Driver at North Texas Car GuysTransporter Driver at North Texas Car Guys