Damaris Nieves
Customer service
Ocala,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Sales Associate
Walmart
08.2020 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Department Supervisor
Walmart
04.2016 - 08.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Trained new employees on overall company and department-specific policies and procedures
Administrative Assistant
Walmart
07.2006 - 04.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed department budgets and generated financial reports for management review.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Created and maintained databases to track and record customer data
Claims Associate
Walmart
06.2001 - 07.2006
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
Education
GED -
New London High School
New London, CT05.1993
Skills
- Order Processing
- Promotional Support
- Upselling
- Business Development
- Stocking and Receiving
- Stocking and Replenishing
- Client Service
- Customer Service
- Merchandising Understanding
- Merchandising Knowledge
- Problem-Solving Skills
- Display Setup
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Walmart
08.2020 - 09.2023
Department Supervisor
Walmart
04.2016 - 08.2020
Administrative Assistant
Walmart
07.2006 - 04.2016
Claims Associate
Walmart
06.2001 - 07.2006
GED -
New London High School