Damaris Nuniz
Saint Cloud
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Warehouse Packer
Amazon
08.2025 - Current
- Packaged products efficiently to meet daily shipping targets.
- Maintained organized work area, adhering to safety and cleanliness standards.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
Customer Service Representative
AT&T Call Center
11.2023 - 07.2025
- Assisted customers with billing issues using internal systems and tools.
- Maintained thorough knowledge of products and services to address customer needs efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in resolving billing inquiries and payment issues efficiently.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
Dental Receptionist
Diamond Braces
04.2020 - 2023
- Managed patient scheduling and appointment confirmations using dental management software.
- Assisted patients with insurance verification and billing inquiries to ensure clarity.
- Maintained organized patient records and ensured compliance with HIPAA regulations.
- Coordinated with dental staff to optimize workflow for efficient patient care delivery.
Education
High School Diploma -
El Redentor
Orlando, FLSkills
- Punctual and reliable
- Attention to detail
- Time management
- Critical thinking
- Data entry
- Microsoft Excel
- Scheduling
- Typing speed (49) WPM
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Packer
Amazon
08.2025 - Current
Customer Service Representative
AT&T Call Center
11.2023 - 07.2025
Dental Receptionist
Diamond Braces
04.2020 - 2023
High School Diploma -
El Redentor