Damaris Ochoa
Gilroy,CA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
FunnelPros
Gilroy, CA
01.2024 - Current
- Participated in meetings with customers regarding product specifications or other quality-related topics.
- Reviewed customer complaints and identified trends to develop corrective action plans.
- Coordinated with other departments, such as Operations, to resolve any issues related to product quality.
- Monitored production activities for conformance to established quality requirements.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
Tutor
Testing Mom
Gilroy, CA
11.2022 - 01.2024
- Adapted instruction methods based on individual learning styles.
- Communicated regularly with parents and guardians regarding student progress.
- Developed lesson plans tailored to the needs of each student.
- Demonstrated various teaching techniques to engage students in the learning process.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
ESL Teacher
Magic Ears
Gilroy, CA
02.2020 - 12.2022
- Monitored student behavior during class time and provided appropriate guidance when necessary.
- Developed and implemented lesson plans to meet the needs of English language learners.
- Created an encouraging learning environment by utilizing positive reinforcement strategies.
Customer Service Representative
Comcast
Zapopan, Jalisco
08.2017 - 12.2019
- Followed up with customers after completion of transactions to ensure satisfaction.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Took ownership of each call by listening attentively to understand individual needs.
- Provided translation assistance for customers with limited English proficiency.
- Maintained a friendly yet professional demeanor during all interactions with customers.
Skills
- Quality assurance experience
- Attention to Detail
- Goals Setting
- QA reporting
- Test Preparation
- Bilingual in Spanish and English
- Organization and Time Management
- Lesson Planning
Languages
English
Professional
Spanish
Professional
Certification
- 150 HR TEFL
Timeline
Quality Assurance Manager
FunnelPros
01.2024 - Current
Tutor
Testing Mom
11.2022 - 01.2024
ESL Teacher
Magic Ears
02.2020 - 12.2022
Customer Service Representative
Comcast
08.2017 - 12.2019