Damaris Puente
Anaheim,CA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
21
21
years of professional experience
Work History
Eligibility Technician
County Of Orange
05.2003 - Current
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
- Assisted applicants with navigating the online application process, offering guidance on required documentation and submission procedures.
- Conducted regular audits of case files to ensure compliance with program requirements and verify accuracy of benefit calculations.
- Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
- Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Established relationships with external partners such as social service agencies to facilitate seamless referrals between programs when appropriate.
- Addressed escalated client concerns professionally and efficiently, working to find solutions that maintained program integrity while meeting client needs.
- Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity.
- Adhered to all established timelines for case processing, consistently meeting or exceeding performance targets set by management.
- Assisted clients with completion of applications and paperwork.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Education
Medical Assisting/Front Office
San Joaquin Valley College
Bakersfield, CA06.1994
Skills
- Verbal Communication
- Microsoft Office
- Medicare knowledge
- Policy Knowledge
- Confidentiality
- Effective communication skills
- Documentation And Reporting
- Telephone Etiquette
- Recordkeeping and data input
- Customer Service
- Organizational Skills
Languages
Spanish
Full Professional
Timeline
Eligibility Technician
County Of Orange
05.2003 - Current
Medical Assisting/Front Office
San Joaquin Valley College
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