Damaris Quijano Osegueda
Pompano Beach,FL
Summary
Responsible professional enthusiastic about supporting best practices in hospital operations, compliance, and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Holy Cross
Pompano Beach, FL
01.2023 - Current
- Accurately maintained patient files and ensured that all patient information was up to date, which resulted in more efficient Patient Care.
- Completed insurance verifications and claim forms for patient intake and processing.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Demonstrated flexibility during changes to patient care practice.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Scheduled evaluations and procedures for patients.
- Coordinated with insurance companies to confirm patient coverage and process claims.
Patient Referral Coordinator
Holy Cross
Pompano Beach, Florida
01.2023 - Current
- Reviewed patient records and medical history prior to making any recommendations or decisions related to referral requests.
- Communicated with patients regarding their referral status, providing updates when necessary.
- Processed paperwork associated with each referral including authorization forms, consent documents.
- Utilized various software programs such as Microsoft Office Suite and Electronic Medical Records systems.
- Coordinated with external health care providers to arrange consultation appointments for patients referred from primary care physician's office.
Patient Care Coordinator
Gastro Health
Plantation, Florida
12.2021 - 12.2022
- Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Facilitated coordination between primary care physicians and specialists to ensure continuity of care.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Customer Service Representative
Global Response
Margate, Florida
03.2019 - 11.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Dave Thomas East
Pompano Beach, FL01-2021
Some College (No Degree) - Medical Billing And Coding
Florida Career College - Miami
Miami, FLSkills
- Medical Scheduling
- Medical Records
- Insurance Verification
- HIPAA Compliance
- Patient Education
- Proficient in Microsoft excel word and outlook
- Multitasking
- Database coordination
- Customer Service
- Medical Coding
- EMR Systems
- Epic
- Administrative experience
- Patient Records Management
- Medical Terminology
Certification
- Microsoft Office Specialist
Languages
Spanish
Native/ Bilingual
Timeline
Patient Care Coordinator
Holy Cross
01.2023 - Current
Patient Referral Coordinator
Holy Cross
01.2023 - Current
Patient Care Coordinator
Gastro Health
12.2021 - 12.2022
Customer Service Representative
Global Response
03.2019 - 11.2021
High School Diploma -
Dave Thomas East
Some College (No Degree) - Medical Billing And Coding
Florida Career College - Miami