Damaris Ramos-Herrera
Deerfield Beach
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Fenty Beauty Sales & Service Expert
Kendo Brands, Inc
Miami
08.2023 - Current
- Creating brand awareness among customers through the sharing and demonstration of Fenty Beauty, through proven expert complexion shade matching.
- Support store-level education and training pre-events to drive key store retail activations and increase beauty advisor brand engagement.
- Ensure visual merchandising is updated, fully stocked, and shoppable for clients.
- Hygiene excellence, ensuring gondolas are clean and testers are displayed
- Collaborate with team members to execute large-scale selling events and drive team performance.
- Build and maintain in-store & field leadership relationships at Sephora and Ulta.
Artist
NARS
05.2023 - 08.2023
- Driving sales and executing strategies and initiatives within each retailer to ensure the achievement of sales plan.
- Build and maintain strong strategic partnerships with internal and external business partners, resulting in increased understanding of the business and achievement of successful sales results.
- Maintaining all locations consistently to support brand's product and marketing campaigns through customer interactions, trainings, and successful execution of visual direction.
- Maintain a high level of knowledge of all products as well as ingredients.
Sales and Service Coordinator
Sephora
Aventura
06.2021 - 05.2023
- Lead and inspire my peers. Coach and empower team members to deliver exceptional client service and achieve sales goals.
- Drive performance. Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
- Coach team members for growth. Contribute to the ongoing success of my team by providing ongoing feedback and development to elevate team performance.
- Execute daily operations, assist with inventory, visual merchandising, and maintain store standards.
- Handling money orders and Change for the Registers.
- Problem-solving with both clients' experience and store technical issues.
- Handling of Online orders through 'BOPIS' Buy Online Pickup In-Store and 'SSD' Same Day Delivery.
- Opening and closing the store with the Store managers.
Beauty Advisor/Sales Associate
SEPHORA / JCPENNY
Miami
09.2020 - 06.2021
- Deliver personalized beauty experiences. Provide tailored consultations and product recommendations that meet each client's needs
- Demonstrate product expertise: Share knowledge to educate and empower clients in their beauty journey
- Keeping up with the latest beauty products, techniques, and trends to deliver relevant advice that keeps clients coming back
- Maintain a safe environment during the Covid-19 Pandemic
Sales Associate
Bath & Body Works
Miami
12.2019 - 11.2020
- Delivering exceptional in-store customer experience through selling behaviors rooted in the store's values and product knowledge.
- Creating genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
- Engagement on both the sales floor and at check-out.
- Supporting product replenishment activities and maintaining brand standards to keep the store full and abundant.
- Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
Beauty Advisor/Sales Associate
Sephora
Miami
10.2018 - 04.2020
- Deliver personalized beauty experiences. Provide tailored consultations and product recommendations that meet each client's needs
- Demonstrate product expertise: Share knowledge to educate and empower clients in their beauty journey
- Keeping up with the latest beauty products, techniques, and trends to deliver relevant advice that keeps clients coming back
- Maintain a beautiful space, support inventory, merchandising, and ensure a clean, organized, and welcoming environment.
Customer Service Associate
Family Dollar
Miami
11.2017 - 09.2018
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Education
Hospitality and Tourism - High school or equivalent
Miami Springs Senior High School
Miami Springs05.2018
Hospitality and Tourism - High school or equivalent
Robert Morgan Educational Center
Miami, FL09.2017
High school diploma or GED -
Somerset Academy Silver palms Charter School
Princeton, FL01.2017
Skills
- Makeup application
- Leadership
- Teamwork
- Money handling
- Bilingual
- Customer service skills
- Brand awareness
- Visual merchandising
- Complexion shade matching
- Retail strategy execution
- Product demonstration
- Customer relationship management
- Sales performance analysis
- Inventory management
- Team collaboration
- Client consultation
- Problem solving
- Effective communication
- Coaching and mentoring
- Training facilitation
- Organization
- Multitasking Abilities
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Fenty Beauty Sales & Service Expert
Kendo Brands, Inc
08.2023 - Current
Artist
NARS
05.2023 - 08.2023
Sales and Service Coordinator
Sephora
06.2021 - 05.2023
Beauty Advisor/Sales Associate
SEPHORA / JCPENNY
09.2020 - 06.2021
Sales Associate
Bath & Body Works
12.2019 - 11.2020
Beauty Advisor/Sales Associate
Sephora
10.2018 - 04.2020
Customer Service Associate
Family Dollar
11.2017 - 09.2018
Hospitality and Tourism - High school or equivalent
Miami Springs Senior High School
Hospitality and Tourism - High school or equivalent
Robert Morgan Educational Center
High school diploma or GED -
Somerset Academy Silver palms Charter School
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