Damaris Reyes
San Antonio,TX
Summary
Highly motivated, detail-oriented General Manager offering over ten years of customer service experience. Skilled in exceeding customer expectations and company goals by creating loyalty, and providing personalized service. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Home2 Suites San Antonio Stone Oak
San Antonio, USA
01.2020 - Current
- Oversee all hotel operations, including front desk, housekeeping, maintenance, and guest services
- Lead and manage a team of employees, providing training, mentorship, and performance evaluations
- Foster a positive and inclusive hotel culture by promoting teamwork, recognizing achievements, and encouraging professional growth
- Ensure compliance with brand standards and company policies to provide an exceptional guest experience
- Develop and monitor budgets, forecast revenue, and manage financial performance to maximize profitability
- Produces monthly financial reports and knows at all times where the hotel stands against budget
- Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention, and conducting regular employee meetings
- Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program
- Establish and maintain relationships with guests, vendors, and corporate representatives
- Handle guest complaints and ensure prompt resolution to maintain high customer satisfaction
- Implement marketing and sales strategies to increase occupancy and revenue
Assistant General Manager
Home2 Suites San Antonio Stone Oak
San Antonio, USA
12.2018 - 12.2020
- Assisted in hotel operations and management, supporting the General Manager.
- Provided leadership and guidance to team members, ensuring seamless daily operations.
- Addressed guest concerns and worked to improve customer satisfaction.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Led staff training sessions to improve service quality and operational skills.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
Assistant General Manager
Hyatt Place Hotel
01.2013 - 06.2018
- Responsible for a full range of hotel operations including front desk and back-office operations
- Provided support to an on-site and off-site General and Regional Manager to include independently instituting operational changes as required
- Developed and coached employees offering cross-training for skill expansion opportunities
- Empowered employees and encouraged reciprocal feedback for operational and environmental excellence
- Established, expanded, and sustained relationships with support service contractors, vendors, and other hotels
- Managed fiscal budgetary duties within established ceiling
- Received frequent recognition and compensation for exceeding standard guest service scores
Facility Manager
Hyatt Place Medical Center
12.2009 - 01.2013
- Responsible for oversight of the maintenance, housekeeping, and laundry departments.
- Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
- Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
- Monitored inventory levels of supplies used in the facility's operations.
- Prioritized and performed routine maintenance to keep facility in excellent shape.
- Scheduled and monitored on-site inspections of facility.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
Gallery Host Supervisor
Hyatt Place Medical Center
04.2007 - 12.2009
- Provided quality pre- and post-arrival customer service in person and via electronic medium
- Used predictive knowledge of guests' needs to ensure stays exceeded expectations
- Used Microsoft systems as well as Opera and Citrix reservation systems
- Responded to complaints and rectified immediately to ensure stay was comfortable and memorable
- Received recognition for Employee of the Quarter and Employee of the Year
- Promoted to Facility Manager
Cashier
Bill Miller/Jack in the Box
San Antonio, TX
01.2005 - 04.2007
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Arts - Communication Disorders/Psychology
Our Lady of The Lake University
San Antonio, Texas12-2016
Skills
- Bilingual( English & Spanish)
- Customer relations
- Efficient multi-tasker
- Hands-on leader
- Detail-oriented
- Extremely productive in high-stress environments
- Operational efficiency
- Adaptive
- Enthusiastic team player
- Conflict resolution
- Proficient in the Microsoft Office Suite
Certification
- Hilton GM Certification
Languages
English
Professional
Spanish
Professional
Accomplishments
- Cream of the Crop, 2022,2023, 2024-Recognition for finishing #1 in Rev PAR rank in Comp Set.
- Rise Up Award, 2023-Recognition for finishing#1 in RevPAR growth.
References
References available upon request.
Timeline
General Manager
Home2 Suites San Antonio Stone Oak
01.2020 - Current
Assistant General Manager
Home2 Suites San Antonio Stone Oak
12.2018 - 12.2020
Assistant General Manager
Hyatt Place Hotel
01.2013 - 06.2018
Facility Manager
Hyatt Place Medical Center
12.2009 - 01.2013
Gallery Host Supervisor
Hyatt Place Medical Center
04.2007 - 12.2009
Cashier
Bill Miller/Jack in the Box
01.2005 - 04.2007
Bachelor of Arts - Communication Disorders/Psychology
Our Lady of The Lake University
Similar Profiles
Amanda PenaAmanda Pena
Front Desk Coordinator at Staybridge Suites San Antonio - SeaworldFront Desk Coordinator at Staybridge Suites San Antonio - Seaworld
ASHLEY CARPENTERASHLEY CARPENTER
Assistant General Manager at Laquinta Inn and Suites San Antonio RiverwalkAssistant General Manager at Laquinta Inn and Suites San Antonio Riverwalk
Diandra EstévezDiandra Estévez
Sales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal StudiosSales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal Studios