Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
COURSES
Generic

DAMARIS SANTIAGO

JACKSONVILLE,FL

Summary

Results-driven Operations Manager with 4 years of experience in enhancing operational efficiency and customer engagement through strategic planning and effective team leadership. Expertise in staff development and creating a positive work environment, with a strong commitment to safety standards and fostering a collaborative workplace culture. Leverages exceptional communication skills to drive collective success and innovation, consistently hiring top-notch sales associates to ensure smooth and efficient store operations. Recognized for organizational effectiveness and the ability to inspire staff cooperation and productivity, leading teams to meet and exceed objectives.

Overview

9
9
years of professional experience

Work History

Operations Manager

Michaels
10.2021 - Current
  • Oversee daily operations, ensuring efficiency and quality. Foster team collaboration to enhance performance and meet targets.
  • Dedicated to learning and adapting quickly in a fast-paced environment. Committed to punctuality and strong work ethics.
  • Facilitate communication across departments to resolve issues. Promote a positive work culture that encourages employee engagement.
  • Lead initiatives aimed at operational excellence, inspiring team members to achieve collective goals through shared commitment.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.

Shift Lead

Walgreens
11.2016 - 12.2020
  • Enhances customer service with effective communication, achieving measurable results.
  • Monitored daily operations, identifying areas for improvement and developing actionable plans to address challenges effectively.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.

Education

Highschool -

Pablo Colon Berdecia
Puerto Rico
05.1998

Skills

  • Team leadership
  • Performance reporting
  • Promotional planning
  • Store operations oversight
  • Merchandise planning
  • Problem-solving
  • Operations management
  • Inventory control
  • Payroll management
  • Employee training
  • Staff management
  • Policies and procedures

Accomplishments

  • Promoted to operations manager after one year with the company. After 3 years i was a Interim store manager during peak season leading store to a trifecta #1 spot WTD AND MTD.
  • Supervised team of four staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

LANGUAGES

Spanish (Native).

Timeline

Operations Manager

Michaels
10.2021 - Current

Shift Lead

Walgreens
11.2016 - 12.2020

Highschool -

Pablo Colon Berdecia

COURSES

  • PHARMACY TECH
  • Walgreens
  • Jan 2016 - Feb 2016

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