Damaris Sierra
Euless,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Smart Warehousing
03.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about orders and receipts.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing
- customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Schedule delivery and pick ups for inbound and outbound.
- Create bill of lading.
Customer Service Trainer/Supervisor
Bed Bath & Beyond
11.2007 - 01.2017
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created, prepared, and delivered reports to various departments.
- Participated in inventories throughout different locations in the island.
- Researched and corrected customer concerns to promote company loyalty.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Created customer support strategies to increase customer retention.
- Monitored front areas so that questions could be promptly addressed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
Associate of Science - Nursing
Caribbean University
Bayamon, PRHigh School Diploma -
Dover High School
Dover, NJ08.2007
Skills
- Cross-Functional Team Collaboration
- Calm and Professional Under Pressure
- Bi-lingual
- Investigate Claims
- Inventory Control
- Administrative and Office Support
- Customer Complaint Resolution
- Document and Records Management
- Carrier Relations
- Field Operations Support
- Customer Account Management
- Problem Resolution
- POS System Operations
- Safe Work Practices
- MS Office Proficiency
- Clerical Support
- Employee Management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Smart Warehousing
03.2023 - Current
Customer Service Trainer/Supervisor
Bed Bath & Beyond
11.2007 - 01.2017
Associate of Science - Nursing
Caribbean University
High School Diploma -
Dover High School