Damaris Soto
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, organization and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Office Manager
Davie Christian School
10.2024 - Current
- Coordinate office procedures for clerical staff, including pre-planning and year-end tasks, and other special projects
- Payroll, budgeting, accounting, marketing
- Manage the staff, have the school ready for licensing and inspections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Administrative Support (Hybrid)
Office Manager
Learning Scope Academy
12.2017 - 08.2024
- Register students and record daily attendance
- Photocopying and collating
- Record keeping and computer work
- Collect weekly and monthly payments
- Post payments in the computer system, payroll, accounting, budgeting and answering phones.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Administrative Support ( Hybrid)
Information Management Technician
Rock Island Elementary
11.2021 - 08.2022
- Generate reports from TERMS, Data Warehouse, Optispool and other local web-enabled reporting systems
- Maintain and secure confidential files that support FTE documentation for auditing purposes
- Perform other duties as assigned by the administrator/principal or designee
- Answer phone and maintain all students CUMS up to date.
Customer Service Executive- Remote
RM Refrigeration
06.2010 - 12.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Medical Records Clerk
Hospital Damas
12.2007 - 04.2010
- Received and routed medical records
- Reviewed medical records for completeness and filed records in alphabetic and numeric orders
- Input data
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Billing Specialist (Hybrid)
Education
High School Diploma -
Escuela Virtual de Puerto Rico
01.2020
Health Assistant -
Trinity College of Puerto Rico
01.2008
Skills
- Well Organized
- Computer Knowledge
- Punctual
- Team Leadership
- Bilingual in English and Spanish
- Professional oral and written communication skills
- CDA
- Director's Credential
- Staff Management
- Compliance Monitoring
- Data Entry
- Scheduling and Calendar Management
- Payroll and Budgeting
- Customer service
- Task delegation
- Multitasking and organization
Timeline
Office Manager
Davie Christian School
10.2024 - Current
Information Management Technician
Rock Island Elementary
11.2021 - 08.2022
Office Manager
Learning Scope Academy
12.2017 - 08.2024
Customer Service Executive- Remote
RM Refrigeration
06.2010 - 12.2017
Medical Records Clerk
Hospital Damas
12.2007 - 04.2010
Health Assistant -
Trinity College of Puerto Rico
High School Diploma -
Escuela Virtual de Puerto Rico
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