Damaris Verdialez
Fresno,CA
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
15
15
years of professional experience
Work History
Office Specialist
Cardiac Institute
Fresno, CA
07.2018 - Current
- Performed data entry of patient information into electronic health records system.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Answered and directed incoming calls in a professional manner.
- Prepared correspondence and other documents as needed.
- Assisted with filing and organizing medical records according to established protocols.
- Verified accuracy of insurance claims prior to submission for payment processing.
- Provided translation services between English-speaking providers and Spanish-speaking patients.
- Processed payments from patients and maintained accurate financial records.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Assisted with referrals and prepared medical records for patients.
- Registered patients and scheduled appointments.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Scheduled appointments for patients via phone and in person.
Medical Office Specialist
Central California Faculty Medical Group
Fresno, CA
05.2015 - 07.2018
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Answered and directed incoming calls in a professional manner.
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled appointments for patients via phone and in person.
Receptionist
Western Dental Inc
Fresno, CA
04.2012 - 05.2015
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Processed referrals to specialists when required by the dentist.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Managed front desk operations including scheduling appointments, collecting payments.
Front Desk Receptionist
Island Waterpark
Fresno
05.2009 - 08.2010
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Central Learning Adult School
Fresno08-2012
Skills
- Problem-solving capabilities
- Administrative Support
- Scheduling
- Customer Service
- Call handling
- Professional and mature
- Fluent in Elgish And Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Office Specialist
Cardiac Institute
07.2018 - Current
Medical Office Specialist
Central California Faculty Medical Group
05.2015 - 07.2018
Receptionist
Western Dental Inc
04.2012 - 05.2015
Front Desk Receptionist
Island Waterpark
05.2009 - 08.2010
High School Diploma -
Central Learning Adult School
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