Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Damaris Viera

Austin,TX

Summary

Results-focused stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tech Care Navigator

Feniex Industries
05.2023 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Enhanced user experience by addressing and resolving technical issues promptly.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Coordinator

Sports Clips Hair Salon
03.2022 - 05.2022
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped prepare clients for hair service.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Massaged clients' scalp during shampoos.

Medical Assistant

Modern Women's Health/ Dr. Lisa M. Jukes MD
12.2018 - 12.2020
  • Assisted with any and all routine checks and diagnostic testing by collecting and processing specimens ordered by physician, along with assisting with any/all in office procedures for day.
  • Responsible for accounting for all controlled substance in office and maintained all inventory and logging for each "T-pellet" given to patients in accordance with federal regulated DEA policies and standard.
  • Responsible for all necessary day to day inventory counts and ordering supplies needed to maintain day to day operations.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained all prescribed laboratory testing.

Legal Assistant

Anthony L. Smith Law Office
09.2016 - 10.2018
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Worked alongside attorneys as an administrative assistant and fellow legal assistants on complex cases and legal processes.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.



Education

Cosmetology Education

AVEDA Arts & Sciences Institute
08.2022

Associate of Arts - Hospitality And Event Planning

Austin Community College
Austin, TX

Medical Assisting

Everest Institute
05.2011

High School Diploma -

American Youthworks Charter School
05.2010

Skills

  • Maintaining Clean Work Areas
  • Scalp Care
  • Facial Hair Removal
  • Work Station Cleaning
  • Problem Anticipation and Resolution
  • Client Needs Assessment
  • Social Media Platforms
  • Tool, Equipment and Surface Sanitizing
  • Adaptable to Changing Client Needs
  • Originality and Creativity
  • Shampooing and Conditioning
  • Hair Cutting and Trimming

Certification

  • Licensed Cosmetologist since 10/2022
  • Certified Medical Assistant 8/2012

Timeline

Tech Care Navigator

Feniex Industries
05.2023 - Current

Coordinator

Sports Clips Hair Salon
03.2022 - 05.2022

Medical Assistant

Modern Women's Health/ Dr. Lisa M. Jukes MD
12.2018 - 12.2020

Legal Assistant

Anthony L. Smith Law Office
09.2016 - 10.2018

Cosmetology Education

AVEDA Arts & Sciences Institute

Associate of Arts - Hospitality And Event Planning

Austin Community College

Medical Assisting

Everest Institute

High School Diploma -

American Youthworks Charter School

Similar Profiles

CREATE PROFILE
Damaris Viera