Damaris Williams
Midland
Summary
Results-driven Project Manager with a strong background in team leadership, operational efficiency, and customer experience. Over five years of experience managing cross-functional teams, optimizing workflows, and implementing strategic solutions to improve customer satisfaction and team performance. Adept at balancing multiple priorities in fast-paced environments while ensuring alignment with organizational goals. Passionate about wellness, mindfulness, and creating impactful solutions that enhance user experience. Seeking to leverage expertise in project coordination, problem-solving, and stakeholder management at Headspace.
Overview
7
7
years of professional experience
Work History
Safety Supervisor
American Safety
05.2025 - 03.2026
- Oversaw field safety operations across multiple oil and gas worksites, ensuring compliance with OSHA standards, client requirements, and environmental safety regulations.
- Conducted site audits, inspections, and hazard assessments to identify risks and implement corrective actions to maintain safe working conditions.
- Delivered safety training and fit testing for field personnel, reinforcing proper use of PPE and compliance with company and client safety protocols.
- Collaborated with operations leadership and client representatives to address safety concerns, improve communication between field teams and management, and maintain safety performance standards.
- Mentored Safety Support Employees (SSEs) by providing guidance, field support, and feedback to strengthen job performance and safety awareness.
- Documented safety observations, audits, and corrective actions to maintain accurate records and improve accountability across worksites.
- Strengthened a proactive safety culture by encouraging hazard reporting, reinforcing safety expectations,
- and supporting continuous improvement initiatives across multiple worksites.
In Home Supervisor
Asurion
07.2019 - 03.2025
- Led a team of 15+ associates, optimizing operational workflows to improve efficiency by 20%.
- Managed project initiatives to enhance customer experience, including developing training programs that increased first-call resolution rates by 15%.
- Collaborated with cross-functional teams, ensuring alignment between business objectives and customer support strategies.
- Conducted performance reviews and provided data-driven coaching to improve team engagement and service delivery.
- Implemented process improvements that reduced handling time and increased customer satisfaction scores.
Education
Bachelor of Arts - Political Science
Austin Peay State University
Clarksville, TNSkills
- Cross-functional Team Leadership
- Task & resource Allocation
- Budget Management
- Risk Management
- Stakeholder Communication
- Problem-Solving
- Timeline Management
- Agile/Scrum Methodology
Timeline
Safety Supervisor
American Safety
05.2025 - 03.2026
In Home Supervisor
Asurion
07.2019 - 03.2025
Bachelor of Arts - Political Science
Austin Peay State University