Damaris Aileen Mata

Coordination with the team to fulfill customer requirements.

Supervised warehouse operation by managing employees during shifts.

Completed daily operations on time and maintained high standards of accuracy.
Ability to solve problems, always finding an effective solution for the customer and always explaining the root cause of the problem.
Ability to delegate tasks to the team for better service management.
Ability to work on multiple assigned tasks.
Effective response to customer requirements.
Knowledge of the Cargo Wise and AS400 systems.
Inventory control and management in Cargo Wise and AS400 systems.
Control of inventory inbounds and outbounds in Cargo Wise and AS400 systems.
Preparation of reports and analyses for the customer, determining detailed information about their requirements (missing product for refilling, product close to expiration date, damaged products, order fulfillment status).
Positive attitude in any circumstance, treating the team and the customer in the best possible way.

Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.

Optimized storage capacity by redesigning warehouse layout for maximum space utilization.

Reduced order processing times by streamlining the picking, packing, and shipping processes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Improved resolution time with effective problem-solving for customer complaints.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Promptly responded to inquiries and requests from prospective customers.

• Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
• Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
• Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
• Implemented cycle counting programs that enabled faster identification of discrepancies leading to timely corrective actions.
• Ensured accurate documentation of all inventory transactions using specialized software solutions designed for efficient data entry.
• Contributed to increased warehouse efficiency by optimizing storage layouts and introducing space-saving measures.
• Utilized data analytics to identify and resolve supply chain issues and improve overall performance.