DAMARIS TERESITA COLLINS
Gahanna,OH
Summary
Results-driven Advanced Medical Support Assistant with 10+ years of experience in medical field. Skilled at assisting patients with appointment coordination between clinics, scheduling appointments and In-depth knowledge of insurance company liaison procedures and medical terminology.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Department of Veterans Affairs
01.2020 - Current
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Used Cerner to maintain and record patient data and generate reports.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
CLINICAL NURSING SPECIALIST
CORAM CVS
08.2018 - 01.2020
- Review patient charts to ensure necessary nursing paperwork is on file, including Signed Treatment Plans and nursing orders.
- Partner with the Nurse Manager to help manage the master schedule for nurses determining optimal staffing coverage for full-time, per diem and agency nurses.
- Track visit corrections and notifying the primary nurse case manager of patient therapy changes or nursing orders.
- Verify daily nursing visits and coordinate changes in scheduled patient visits.
- Retrieve nursing reports and on-call messages daily.
- Daily data entry of nursing notes on patient files.
- Initiate discharge summaries while discharging patient therapies in the system.
ADMINISTRATIVE CLINICAL ASSISTANT II
DAVITA DIALYSIS CLINICS
05.2017 - 01.2018
- Answer phone calls, file documentation, verification of patient insurance, arrange patient transportation, coordination of patient appointments, maintenance of CIS and report cards, maintenance of stock items in facility for dialysis, and office supplies, completes weekly purchases for dialysis and office supplies, prepares monthly inventory supplies, amend sand correction of billing and credit problems and copy invoice retention.
- Works in two different clinical settings.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Assisted patients with basic care needs.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Maintained up-to-date patient records with medical histories and test results.
- Performed medical records management, including filing, organizing and scanning documents.
INSPECTION OFFICE SECRETARY
AEE - PREPA
12.2014 - 12.2016
- Organization and route scheduling for field inspectors and engineers.
- Conduct live interviews with electrician and engineers to field projects conducted by our office.
- Upkeep of blueprint files, electrical certifications approved, answering phone calls related to field inspections, project approvals and status of electrical certifications worked in our office.
- Arranging meetings, drafting letters, basic office tasks included but not excluded from daily work.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency.
Education
Associate of Applied Science - Licensed Practical Nursing
UNIVERSIDAD DEL ESTE
CAROLINA, PR06.2016
High School diploma - undefined
LA PIEDAD PRIVATE SCHOOL
SAN JUAN, PR05.1996
Certification
- OHIO STATE ACCIDENT-HEALTH INSURANCE AGENT, 1197650, 07/03/17, 07/12/20
- OHIO DRIVERS LICENCE, Class D - Operator, UT343960, 02/22/17, 07/12/20
Skills
10, Individual has established proven skills such as: good organizational skills including: effective ways of communication, detailed oriented, ability to multitask, analytical skills, creating and keeping deadlines, delegation skills to ensure a better job, goal setting and meeting those goals and problem-solving without sacrificing effective and or excellent customer service., 10, Individual has established a versatile usage of the following office applications: Windows Office Suite (Word, Excel, Power Point, Outlook, Access, Publisher), Adobe Acrobat Reader, Oracle Suite, Kronos, Vizio Publisher, Storms, Goggle Apps, and others., 15, Individual has established a multi lingual knowledge since becoming a high school graduate. Fluently speaking, reading and comprehending English, Spanish and French., 10, Individual has established an excellent ethic of customer service skills including: attentiveness, clear communication skills, time management and acting skills, ability to anticipate customer needs, patience, ability to use positive language, goal oriented, focus and willingness to learn from other experiences and tenacity.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Full Professional
Timeline
Medical Support Assistant
Department of Veterans Affairs
01.2020 - Current
CLINICAL NURSING SPECIALIST
CORAM CVS
08.2018 - 01.2020
ADMINISTRATIVE CLINICAL ASSISTANT II
DAVITA DIALYSIS CLINICS
05.2017 - 01.2018
INSPECTION OFFICE SECRETARY
AEE - PREPA
12.2014 - 12.2016
High School diploma - undefined
LA PIEDAD PRIVATE SCHOOL
Associate of Applied Science - Licensed Practical Nursing
UNIVERSIDAD DEL ESTE