Damaryiah Bowman
Baltimore,MD
Summary
Dedicated Referral Specialist with 3+ years connecting clients with medical providers. Applies a proactive approach to problem-solving, analytical skills and multitasking abilities. As well as a focused customer service professional with over 4 years of successful leadership abilities and Medical Coding/Billing experience added this year.
Overview
7
7
years of professional experience
Work History
Referrals Specialist
Healthcare for the Homeless
03.2021 - Current
- Answers telephone calls to offer office information, answer questions about insurance, and policies, and direct calls to staff in a prompt, professional and polite manner
- Coordinate referrals through insurance and other medical specialists and documented details in patient charts
- Work effectively as a leader in a high volume work environment
- Handles inquiries about insurance accepted, calling insurance companies to get precertification and other benefits information on behalf of patients
- Schedules patient appointments simultaneously reminding patients of necessary items to bring including their referral and medications.
- Assist in improving department quotas and SOP's during my tenure
Technical Support Representative
ADT Defenders
11.2018 - 01.2020
- Diagnose and troubleshoot hardware, software, and network issues
- Monitor system operations and quickly troubleshoot errors
- Assists customers in identifying issues and explain solutions to restore service and functionality
- Investigate sensitive customer service complaints and deliver prompt resolutions to customer satisfaction
Customer Service Representative
ADT Defenders
09.2017 - 11.2018
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Handle all escalated calls for the department via phone.
- Operate CRM systems and Microsoft tools while assisting 30+ customers a day
- Streamline call center processes for improved efficiency and reduced wait times.
Education
Purdue Global University
Lafayette, IN10.2024
High School Diploma -
Edgewood High School
Edgewood, MD06.2015
Skills
- Data Entry Proficiency
- Microsoft Office/Excel
- Medical Terminology Knowledge
- HIPAA Compliance
- Appointment Scheduling
- ICD-10 Proficiency
- Insurance Verification
- Time Management
Timeline
Referrals Specialist
Healthcare for the Homeless
03.2021 - Current
Technical Support Representative
ADT Defenders
11.2018 - 01.2020
Customer Service Representative
ADT Defenders
09.2017 - 11.2018
Purdue Global University
High School Diploma -
Edgewood High School
Similar Profiles
Justine WrightJustine Wright
Community Health Worker at Healthcare For The HomelessCommunity Health Worker at Healthcare For The Homeless
LA KEESHA ARRINGTON-VEGALA KEESHA ARRINGTON-VEGA
Practice Manager at Healthcare for the HomelessPractice Manager at Healthcare for the Homeless
Genesis RodriguesGenesis Rodrigues
Surveyor at Boston Healthcare For The Homeless ProgramSurveyor at Boston Healthcare For The Homeless Program
MAKINI COLEMANMAKINI COLEMAN
Revenue Specialist III at Comptroller of MarylandRevenue Specialist III at Comptroller of Maryland
Alonna AndersonAlonna Anderson
Office Operations Assistant at Ascension Sant AgnesOffice Operations Assistant at Ascension Sant Agnes