Damaryiah Bowman
Baltimore,MD
Summary
Dedicated Referral Specialist with 3+ years connecting clients with medical providers. Applies a proactive approach to problem-solving, analytical skills and multitasking abilities. As well as a focused customer service professional with over 4 years of successful leadership abilities and Medical Coding/Billing experience added this year.
Overview
7
7
years of professional experience
Work History
Referrals Specialist
Healthcare for the Homeless
03.2021 - Current
- Answers telephone calls to offer office information, answer questions about insurance, and policies, and direct calls to staff in a prompt, professional and polite manner
- Coordinate referrals through insurance and other medical specialists and documented details in patient charts
- Work effectively as a leader in a high volume work environment
- Handles inquiries about insurance accepted, calling insurance companies to get precertification and other benefits information on behalf of patients
- Schedules patient appointments simultaneously reminding patients of necessary items to bring including their referral and medications.
- Assist in improving department quotas and SOP's during my tenure
Technical Support Representative
ADT Defenders
11.2018 - 01.2020
- Diagnose and troubleshoot hardware, software, and network issues
- Monitor system operations and quickly troubleshoot errors
- Assists customers in identifying issues and explain solutions to restore service and functionality
- Investigate sensitive customer service complaints and deliver prompt resolutions to customer satisfaction
Customer Service Representative
ADT Defenders
09.2017 - 11.2018
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Handle all escalated calls for the department via phone.
- Operate CRM systems and Microsoft tools while assisting 30+ customers a day
- Streamline call center processes for improved efficiency and reduced wait times.
Education
Purdue Global University
Lafayette, IN10.2024
High School Diploma -
Edgewood High School
Edgewood, MD06.2015
Skills
- Data Entry Proficiency
- Microsoft Office/Excel
- Medical Terminology Knowledge
- HIPAA Compliance
- Appointment Scheduling
- ICD-10 Proficiency
- Insurance Verification
- Time Management
Timeline
Referrals Specialist
Healthcare for the Homeless
03.2021 - Current
Technical Support Representative
ADT Defenders
11.2018 - 01.2020
Customer Service Representative
ADT Defenders
09.2017 - 11.2018
Purdue Global University
High School Diploma -
Edgewood High School
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