Damarys Cruz
Kissimmee
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Billing Representative
Convey Health
Remote
10.2024 - 03.2025
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Collected, posted and managed patient account payments.
- Managed all payments processing, invoicing and collections tasks.
- Applied HIPAA privacy and security regulations while handling patient information.
- Posted charges, payments and adjustments.
OTC Representative
Convey Health
Remote
09.2024 - 03.2025
- Analyzed key performance indicators to identify effective strategies.
- Utilized broad knowledge to recommend solutions to potential customers.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Performed administrative tasks such as filing documents and updating records.
- Answered questions and resolved concerns for customer support.
- Processed customer orders and collected payment information.
Fraud Prevention Specialist
TSYS Total System Services
Remote
05.2021 - 09.2023
- Documented investigative findings in reports.
- Monitored daily transaction activities to detect unauthorized access and potential fraud.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
- Maintained up-to-date knowledge of current financial regulations related to fraud prevention and detection.
Owner Service Representative
Diamond Resorts
Remote
01.2019 - 01.2021
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Implemented quality assurance processes to ensure product excellence.
Customer Service Representative
Conduent
Ocoee
02.2016 - 01.2019
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated system with order specifics and customer details, preferences, and billing information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Gateway High School
Kissimmee, FLValencia Community College
Kissimmee, FLSkills
- Analytical and critical thinking
- Leadership
- Good Telephone Etiquette
- Active listening
- Problem-solving
- Quality assurance
- Cultural awareness
- Microsoft Word
- Critical thinking
- Decision-making
- Written communication
Languages
Spanish
Professional
Certification
- Worked in kissimmee Optical for 7 years learned many skills form tech and eye doctor
Timeline
Medical Billing Representative
Convey Health
10.2024 - 03.2025
OTC Representative
Convey Health
09.2024 - 03.2025
Fraud Prevention Specialist
TSYS Total System Services
05.2021 - 09.2023
Owner Service Representative
Diamond Resorts
01.2019 - 01.2021
Customer Service Representative
Conduent
02.2016 - 01.2019
High School Diploma -
Gateway High School
Valencia Community College
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