Damarys Hernandez
Miami,FL
Summary
I'm a collaborative Leader dedicated to partnering with the team, I have analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I’m a quick thinking Supervisor who recognized success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
21
21
years of professional experience
Work History
Real Estate Agent
Miami Premier Realty
04.2020 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Assisted clients in financial planning for purchase.
- Reviewed market research data and changed sales plans accordingly.
- Represented buyers and sellers of developed and undeveloped properties.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Maintained inventories and records of sales collaterals and closings.
Terminal Operations Lead Supervisor
Miami Dade Aviation Department
01.2010 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division responsibilities.
- Set overall vision and provided team leadership.
- Adjust job assignments and schedules to keep pace with dynamic business needs,employee knowledge and customer demands.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Provided supportive link between external customers and internal operations.
- Performed annual evaluations and reviews for employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved airport safety by conducting regular inspections and addressing potential hazards promptly.
- Complied with regulatory requirements by maintaining accurate records of operations activities and reporting incidents in a timely manner.
- Coordinated emergency response efforts during critical situations, liaising with first responders and airline representatives for efficient crisis management.
- Worked with tenants and individual departments such as traffic control and customs to keep operations smooth and efficient.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Investigated incidents and wrote reports.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Planned and executed follow-up audits at appropriate intervals.
Supervisor of Operations
Allied Universal Security Services
10.2003 - 12.2010
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Education
High School Diploma -
Hialeah High School
Hialeah, FL06.1997
Skills
- Accident Prevention
- Employee Relationships
- Set Organizational Policies
- Environmental Policy
- Order Supplies
- Job Assignments
- Operational Efficiency and Safety
- Customer Service
- Train Employees
- Assist Customers
- Call Connections
- Performance Tracking and Evaluations
- Law Enforcement
- Manage Inventory
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Real Estate Agent
Miami Premier Realty
04.2020 - Current
Terminal Operations Lead Supervisor
Miami Dade Aviation Department
01.2010 - Current
Supervisor of Operations
Allied Universal Security Services
10.2003 - 12.2010
High School Diploma -
Hialeah High School
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