Summary
Overview
Work History
Education
Skills
Responsibilities And Accomplishments
Languages
Timeline
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Damarys Richardson

Damarys Richardson

Miami,FL

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience, and elevating company profile with targeted market.

Overview

12
12
years of professional experience

Work History

Lead Supervisor, Sales Associate and Customer Serv

Coach Aventura Mall
10.2021 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Improved reporting accuracy, implementing new data management system.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Associate, Customer Service and Manager.

Dress Hall
01.2016 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.

SynerMedia Networks
03.2013 - 12.2015
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Provided superior customer service by quickly, and courteously responding to requests, inquiries, suggestions, and concerns.
  • Known as an easy to get along person, always willing to learn, and help doing her best.
  • Reliable and Trustworthy

Education

English as a Second Language - Miami Dade College Wolfson Campus

Miami Dade College
Miami, FL

Business And Management - Miami Dade College Wolfson Campus

Miami Dade College
Miami, FL

Executive Secretary -

SENA Business Institute
Barranquilla-Colombia
06.1999

High School Diploma -

Nuestra Sra. Del Pilar
Barranquilla
12.1994

Skills

  • Advising
  • Creating style profile
  • Guest Satisfaction
  • Creating Invites
  • Inbound Calling
  • Outbound Calling
  • Sales Goals
  • Invoicing
  • Shipping and Receiving
  • Scheduling
  • Client Need Assessment
  • Guest Services
  • Client satisfaction
  • Store Merchandising
  • Product location
  • Cash Register Operation
  • Liaison
  • Assigning tasks
  • Developing marketing strategies

Responsibilities And Accomplishments

  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Provided superior customer service by quickly, and courteously responding to requests, inquiries, suggestions, and concerns.
  • Known as an easy to get along person, always willing to learn, and help doing her best.
  • Reliable and Trustworthy

Languages

Spanish and English
Native or Bilingual

Timeline

Lead Supervisor, Sales Associate and Customer Serv

Coach Aventura Mall
10.2021 - Current

Sales Associate, Customer Service and Manager.

Dress Hall
01.2016 - 08.2021

SynerMedia Networks
03.2013 - 12.2015

English as a Second Language - Miami Dade College Wolfson Campus

Miami Dade College

Business And Management - Miami Dade College Wolfson Campus

Miami Dade College

Executive Secretary -

SENA Business Institute

High School Diploma -

Nuestra Sra. Del Pilar

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