Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Damarys Rivera

Frisco,TX

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Overview

22
22
years of professional experience

Work History

Front Office Clerk

Trinity Pediatrics
Plano, Texas
02.2016 - 09.2022
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Reviewed and streamlined digital file systems to reduce usage errors.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Responded to inquiries from callers seeking information.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Performed wide-ranging administrative, financial and service-related functions.

Quality Control Technician

Kuehne + Nagel
Grapevine, TX
09.2015 - 02.2016
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Reported problems and concerns to management.

Administrative Secretary

Paseo De Diego Dental Group
San Juan, Puerto Rico
07.2000 - 09.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Education

High School Diploma -

High School, Ana J Candelas
Cidra, PR
05.1994

Skills

  • Billing and Invoicing
  • Referring Patients
  • Family Medicine
  • Word Processing
  • Medical Office Procedures
  • Computerized Time Management Systems
  • Office Equipment Operation
  • Correspondence and Office Documents
  • Referral Verification
  • Document Control
  • HIPAA Guidelines
  • Customer Satisfaction
  • Call Transfers
  • Administrative Procedures
  • Troubleshooting Issues
  • Clinic Administration
  • Business Transactions
  • Business Correspondence
  • Patient Profiles
  • Advanced Excel Spreadsheet Functions
  • Registration Procedures
  • Employee Timesheet Processing
  • Office Supplies and Inventory
  • Excellent Nonverbal Communication Skills
  • Accounts Payable and Accounts Receivable

Languages

Spanish
English

Timeline

Front Office Clerk

Trinity Pediatrics
02.2016 - 09.2022

Quality Control Technician

Kuehne + Nagel
09.2015 - 02.2016

Administrative Secretary

Paseo De Diego Dental Group
07.2000 - 09.2015

High School Diploma -

High School, Ana J Candelas

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Damarys Rivera