Damasley Holland
PBX Operator
Summary
Seeking a career opportunity with a progressive organization such as yours that will prove both challenging and rewarding. Highly tolerant [Temporary Six Grade Teacher] dedicated to supporting safe classroom environment. Energetic and motivated with extensive knowledge in various subjects.
Overview
18
18
years of professional experience
29
29
years of post-secondary education
Work History
Gregory Park Primary School (Temporary Sixth Grade Teacher)
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
E-service Groups International Ticketing Agent
Greyhound International Call Centre —Fares and Schedules Department
- Managed group bookings, coordinating seating arrangements and other logistics for large parties of travelers.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Produced and shared customer service reports to support management decision-making.
- Collaborated with colleagues to maintain a consistently high level of service across all departments.
Whips Café Customer Service Rep/Server
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
PBX Operator
Cedars Sinai Marina Del Rey Hospital
6 2012 - Current
- Managed all aspects of the switchboard operating system: answered, transferred, and directed all incoming calls using a computerized database for information access
- Responded in a timely manner to all client and staff members inquires thus ensuring that the issues were resolved promptly and to complete satisfaction, providing excellent customer service
- Operated the institutional paging system in accordance with its paging policy for emergency codes and other defined emergency announcements including locating on-call Centre personnel and medical staff
- Controlled the Emergency Command Centre according to departmental, emergency/disaster and administrative policies and procedures
- Exercised sound judgement in providing routine, non-interpretative information on request and kept updated on daily campus activities to respond to and provide callers with current campus activity information
- Demonstrated excellent diction together with a congenial and well-modulated tone of voice in helping calm anxious clients, staff, or family members
- Supervised and trained all communications and Registration new staff member on all job functions and provided input to supervisor
- Reduced errors by performing inputting, updating, maintenance and accuracy checks on calls and queries
- Help with printing patient information, labels for the surgery department
- Help sorting all denials and approvals for patient insurance authorization.
Doctor McDowell's Dental Surgery Dental Assistant
09.2009 - 01.2010
- Monitored patients' conditions and progress to reevaluate treatment.
- Identified serious conditions and emergency situations and immediately referred to hospital for prompt care.
- Educated patients and families on health conditions to raise awareness.
- Spearheaded initiatives addressing health disparities and promoting equitable healthcare access for diverse patient populations.
Rockfort Vocational Assessment Centre (Temporary Office Clerk)
09.2006 - 06.2008
- Coordinated and scheduled meetings and appointments.
- Facilitated smoother workflow transitions between departments through effective interoffice communication and organized handover processes.
- Responded to inquiries from callers seeking information.
- Collaborated with various departments to complete assigned tasks.
Jamaica Customs (Temporary Office Clerk)
05.2007 - 09.2007
- Process Mail, Handle Telephone Calls, Sending Faxes, Copy and Collating, Filing, Receive visitors, Data Entry
Education
No Degree - Computer Studies
Inglewood Community Adult School
Inglewood, CA 05.2011 - 05.2012
Nursing Assistance
Inglewood Community Adult School
Inglewood, CA 05.2001 - 05.2017
No Degree - General Office Services
The HEART/NSTA Trust Rockfort Vocational Training
203 Windward Rd, Kingston, Jamaica 05.2006 - 05.2007
NVQJ In Business Administration (Level 2) - Business Administration
The HEART/NSTA Trust Rockfort Vocational Training
203 Windward Rd, Kingston, Jamaica 05.2007 - 05.2008
High School Diploma -
Bridgeport High School
1 Gibson Road, Portmore, Jamaica 05.2001 - 05.2006
High School Diploma -
Bridgeport High School
1 Gibson Road, Portmore, Jamaica 05.2001 - 05.2006
Secondary School Certificate (S.S.C.), Clothing and Textiles, Social Studies, Integrated Science - undefined
Skills
Student Records Management
Time Management
Emotional Intelligence
MAP Testing and Data
Core Curriculum and Standards
Timeline
No Degree - Computer Studies
Inglewood Community Adult School
05.2011 - 05.2012
Doctor McDowell's Dental Surgery Dental Assistant
09.2009 - 01.2010
NVQJ In Business Administration (Level 2) - Business Administration
The HEART/NSTA Trust Rockfort Vocational Training
05.2007 - 05.2008
Jamaica Customs (Temporary Office Clerk)
05.2007 - 09.2007
Rockfort Vocational Assessment Centre (Temporary Office Clerk)
09.2006 - 06.2008
No Degree - General Office Services
The HEART/NSTA Trust Rockfort Vocational Training
05.2006 - 05.2007
Nursing Assistance
Inglewood Community Adult School
05.2001 - 05.2017
High School Diploma -
Bridgeport High School
05.2001 - 05.2006
High School Diploma -
Bridgeport High School
05.2001 - 05.2006
Gregory Park Primary School (Temporary Sixth Grade Teacher)
E-service Groups International Ticketing Agent
Greyhound International Call Centre —Fares and Schedules Department
Whips Café Customer Service Rep/Server
PBX Operator
Cedars Sinai Marina Del Rey Hospital
6 2012 - Current