Daniel Amaya
Miami,FL
Summary
Adept at enhancing system performance and end-user support, I leveraged advanced troubleshooting and technical support expertise at Team National to significantly improve network reliability. My proficiency in IT security management and a proactive approach in hardware and software upgrades resulted in a marked increase in system integrity and user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Nerds Support
03.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Monitored system performance to maintain system integrity.
- Patched software and installed new versions to eliminate security problems and protect data.
Network Administrator
Team National
01.2014 - 02.2022
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Monitored system performance and responded to alerts.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Diagnosed and resolved hardware and software issues.
Education
Associate of Arts - Computer And Information Sciences
Miami Dade College
Miami, FL06-2000
High School Diploma -
Pinecrest High School
Miami, FL06-1997
Skills
- End user support
- Application installations
- Technical support expertise
- Troubleshooting and Diagnostics
- Video conference support
- Hardware diagnostics
- Mac OS operating system
- Troubleshooting and diagnosis
- Hardware installation
- Remote diagnostics
- Asset management
- Hardware and software upgrades
- Windows operating system
- Operating systems
- Virtualization technologies
- Advanced troubleshooting
- Patch management
- Local area networking
Certification
Enterprise desktop support technician
Parallels professional
3CX
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Desktop Support Engineer
Nerds Support
03.2022 - Current
Network Administrator
Team National
01.2014 - 02.2022
Associate of Arts - Computer And Information Sciences
Miami Dade College
High School Diploma -
Pinecrest High School
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