DaMaya Perez
Abilene,KS
Summary
Proven team player with a track record of enhancing customer satisfaction at Whataburger through exceptional customer service and problem-solving skills. Demonstrated leadership by improving checkout efficiency, resulting in reduced wait times. Excelled in a fast-paced environment, leveraging strong communication and money handling abilities to support team success and operational excellence. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
2
2
years of professional experience
Work History
Team Member
Whataburger
10.2022 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Reduced wait times for customers by implementing more efficient checkout process.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Education
High School Diploma -
Abilene High School
Abilene, TX05.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Leadership Qualities
- Cleaning
- Flexible Schedule
- Money Handling
- Decision-making capabilities
Timeline
Team Member
Whataburger
10.2022 - 07.2024
High School Diploma -
Abilene High School
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