Damba Bujaga
Phoenix,AZ
Summary
Skilled in electrical and hardware troubleshooting, including a CompTIA A+ Certification, I significantly enhanced service versatility and efficiency at Self Help by mastering electrical installations and safety protocols. Leveraging strong soldering skills and a results-driven approach, I improved product assembly and repair success rates, fostering client loyalty through expert communication and problem-solving abilities. Electronics Technician with more than 10 years in electronics maintenance . Areas of expertise include troubleshooting, diagnostics and repairs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
House Electrical Technician
Self Help
05.2020 - 01.2024
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Safeguarded personnel and equipment by adhering to strict safety protocols during all tasks.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Conferred with engineers and designers to investigate and solve failure issues.
- Interpreted test information to resolve design-related problems.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
1.Electronic Maintenance & PC Technician; 2.Barber
SelfHelpWorks
01.2005 - 01.2024
- Optimized PC security by installing antivirus software and implementing best practices for data protection.
- Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected and tested faulty circuit boards and microprocessors.
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Styled hair according to customer preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Consulted with clients to assess personal style preferences and unique needs.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Consulted with customers to understand hair cut, color and styling desires.
- Maintained regular client list and successfully handled walk-in customers.
- Completed quality haircuts and styling for men, women and children.
- Offered clients variety of facial shaving services using both modern and traditional techniques.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
- Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
- Completed full and partial shaves with clippers and standard and straight razors.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Advised clients on how best to care for hair and maintain health between visits.
- Kept detailed records of customer information and services provided to increase return customers by [Number].
- Worked with relaxers and other chemicals to change texture of clients hair.
- Installed extensions and worked with various hair pieces to give clients desired looks.
- Cultivated reputation for excellent [Type] services and delivered top-quality results to clients.
- Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.
- Used highlights and lowlights to customize client hair color to match preferences.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Operated clippers and shears to create customized looks.
- Tracked changing trends for men, teens and boys to best serve core clientele.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Counted and documented opening and closing cash amounts daily.
- Trained customer employees and managers on machine use and maintenance.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Managed business customer service, responding to requests and concerns promptly.
- Managed complex appointment schedule for high-volume client base.
- Distributed business cards outside of salon to generate new business.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
Security Officer
HRA
08.2008 - 01.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
Electronic Assembler(For: Radio and TV)
PAPA
11.2002 - 12.2004
- Assembled components per technical specifications and production guidelines.
- Utilized advanced soldering techniques for precise connections between electronic components, minimizing the need for rework or repairs.
- Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Improved product assembly efficiency by streamlining electronic component placement and soldering processes.
- Conducted, maintained, tested and repaired [Type] and [Type] electronic components, parts, equipment and systems.
- Skillfully operated various electronic assembly tools, including hand soldering equipment and automated machinery, to achieve accurate results.
- Increased team productivity by collaboratively troubleshooting issues and sharing knowledge with fellow assemblers.
- Completed surface mount soldering of printed circuit boards.
- Utilized soldering and welding equipment to join and secure components in place.
Education
High School Diploma -
ITA NAKABASA
DRC07.2000
Skills
- Electrical Troubleshooting
- Electrical Installation
- Hand and power tools
- Electrical Installations
- Soldering skills
- Hardware troubleshooting
- Troubleshooting skills
- CompTIA A Certification
- AV and electronics repair
- Electrical Safety
- Electrical testing
- Electronic Measurements
Certification
CERTIFICATES OF ACHIEVEMENT for TEACH EVERY NATION BIBLE SCHOOL ON WHEELS.
- Tongogara Campus Training : 2022 -2023
Reading Books,Watching TV News,Wrestling and Surfing on Internet.
I like reading books to enrich my self for new things,watching Tv News to know what happens in the World,Wrestling for only entertainment and Internet for Studying,Reading News also and acquire more knowledge.
Languages
English
Professional Working
French
Professional Working
Swahili
Native or Bilingual
Kifuliiru
Native or Bilingual
Kirundi
Professional Working
Timeline
House Electrical Technician
Self Help
05.2020 - 01.2024
Security Officer
HRA
08.2008 - 01.2014
1.Electronic Maintenance & PC Technician; 2.Barber
SelfHelpWorks
01.2005 - 01.2024
Electronic Assembler(For: Radio and TV)
PAPA
11.2002 - 12.2004
High School Diploma -
ITA NAKABASA
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