Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damcho Wangchuk

Accountant
Elmhurst,New York

Summary

To secure a challenging position where I can effectively contribute my skills.

Hardworking professional with team spirit and patience working towards progress on professional and personal front with emphasis on assigned work and target.

Overview

15
15
years of professional experience

Work History

Bookkeeper

5 Boro Mapping NY LLC
North Bellmore , New York
01.2022 - Current
  • Created and maintained a new Client's profile into the Quick Book Online
  • Created and issued thousands of invoices and receipts to the clients
  • Collected the payment on all the outstanding invoices to make sure the company got paid
  • Made multiple calls and emails to the clients to get the invoice paid
  • Issued monthly statements to the clients and followed up on the outstandings
  • Processed the numerous credit Card payments via payment gateway - https://account.authorize.net
  • Assisted the manager in answering the clients calls and email with regards to the status of the services
  • Created and used spreadsheet and excels to analyze company's financial performances over the year
  • Did other administrative duties such as procurement of office supplies
  • Made numerous payments with regards to the company's accounts payable
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
  • Enhanced team productivity with development and implementation of bookkeeping best practices.
  • Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.

Refund Manager

Department of Revenue & Customs
Thimphu, Bhutan 🇧🇹
01.2019 - 12.2021
  • Served in the capacity of team leader for drafting & finalizing Rules & Regulations in line with existing refund act
  • Provided Tax refunds to thousands of taxpayers in a timely manner
  • Conducted daily and Monthly reconciliation of the account payable of the Refund Department
  • Took part in Development of the curriculum for new recruits into the department
  • Provided training on New Accounts Receivable software to the new officers within the department and officers of the relevant stakeholders
  • Conducted and attended numerous management meetings related to policy of the department and explored means to improve it
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Revenue Officer

Regional Revenue & Customs Office
Thimphu, Bhutan 🇧🇹
01.2010 - 12.2018
  • Served as head of the Revenue Division, consisting of Cashiers and Revenue Auditors
  • Monitored the daily reconciliation of the collections and deposits in the A/R accounting software
  • Ensured the collections are deposited into the bank in a timely manner
  • Monitored and reconciled monthly bank statements for the department
  • Monitored and achieved revenue targets for the office for several financial years
  • Prepared monthly, quarterly, bi-annually and yearly financial reports for the management
  • Collaborated with other departments to gather financial information which will accelerate the collection of outstandings from delinquent clients
  • Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
  • Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
  • Improved data accuracy by validating taxpayer information and updating records as needed.
  • Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
  • Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
  • Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
  • Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
  • Enhanced taxpayer education by conducting informative workshops and providing helpful resources.
  • Participated in continuous professional development opportunities to stay current on industry trends and best practices in revenue collections.
  • Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
  • Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
  • Furnished taxpayer assistance and information to general public.
  • Streamlined audit processes for improved efficiency and timely resolution of cases.
  • Mentored junior staff members, sharing valuable knowledge gained from years of experience in the field of revenue collection.
  • Collected delinquent federal taxes and secured all delinquent returns.
  • Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
  • Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
  • Identified potential fraud cases, leading to the recovery of unpaid taxes and prevention of revenue loss.
  • Considered alternative means of resolving tax debt issues if taxpayer could not pay
  • Conducted thorough investigations to uncover hidden assets, increasing revenue collection success rates.
  • Collaborated with cross-functional teams to identify underreported income and enforce tax laws.
  • Assisted in the development of new policies and procedures for more efficient revenue collection practices.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Prepared tax returns for individuals and businesses.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Conducted call audits to assess interaction quality, accuracy and service success.

Education

Master of Business Administration - Specialization in Marketing

Edith Cowan University
Perth, Western Australia
01.2017 - 12 2018

Post Graduate Diploma - Financial Management

Royal Institute of Management
01.2009 - 12 2009

Bachelors of Business Administration - undefined

Pee Gee College of Arts & Sciences
Tamil Nadu
07.2005 - 8 2008

Skills

Communications

Timeline

Bookkeeper

5 Boro Mapping NY LLC
01.2022 - Current

Refund Manager

Department of Revenue & Customs
01.2019 - 12.2021

Master of Business Administration - Specialization in Marketing

Edith Cowan University
01.2017 - 12 2018

Revenue Officer

Regional Revenue & Customs Office
01.2010 - 12.2018

Post Graduate Diploma - Financial Management

Royal Institute of Management
01.2009 - 12 2009

Bachelors of Business Administration - undefined

Pee Gee College of Arts & Sciences
07.2005 - 8 2008

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Damcho WangchukAccountant