Overview
Management Skills
Summary
Skills
Work Availability
Education
Timeline
Work History
Hi, I’m

Damean Willoughby

Cedar Rapids,Iowa
Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.
Conrad Hilton
Damean Willoughby

Overview

4
years of professional experience
20

Years of Customer Service Experience

7

Years of Forklift Operator Experience

6

Years of Supervisory Experience

6
years of post-secondary education
4

Years of Clerical Experience

11

Call-Center Customer Service Experience

3

WMS/SAP Inventory Experience

Management Skills

Ability to oversee a team and manage productivity. Performed team expectation start-up meetings. Reported daily production reports to managers. Helped develop & train new employees. Created Basic Spreadsheets for tracking team performance for management review. Investigated escalated calls for problem-solving or conflict management issues.  Knowledge of Microsoft 365: Word, Excel, Outlook.

Summary

A prospective managerial hire, looking to apply academic knowledge and work experience in business management & warehouse logistics to a management role with a company, but also dedicated to helping the company achieve its goals, and eager to take on more responsibilities to enhance their professional aspirations.

Skills

  • Employee Supervision
  • Phone and Email Etiquette
  • Customer Service Management
  • Decision-Making
  • Time Management
  • Team Development
  • Strategic Planning
  • Organizational Skills
  • Change Management
  • Attention to Detail
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Education

Kirkwood Community College
Cedar Rapids, IA

Associate of Applied Science from Business Administration And Management
2018.08 - 2024.05 (5 years & 9 months)

University Overview

Associates of Applied Science, Business Administrative Management

Degree skills include foundational business knowledge encompassing areas in:

• Principles of Management Functions
• Supervisory & Leadership, with Delegation Basics.
• Project Management Essentials

In addition, how to be efficient in administrative roles:

• Organizational Skills
• Time Management and the Importance of Prioritizing Tasks
• Understanding how to use Office Software & Tools

Essential Ethics & Thinking Skills:

1. Business Ethics
2. Problem-Solving
3. Critical Thinking
4. Decision-Making

Kirkwood Community College
Cedar Rapids, IA

Human Resources Certification from Human Resources Management
01.2018 - 05.2018

University Overview

  • Completed professional development in Human Resource Management & HR Strategies, Labor, Benefits & Compensation


HRM Generalist Learned Skills:

• Talent Acquisition and Hiring
• Training and Development
• HRM Fundamentals
• Ethics and Professionalism
• Organizational Behavior

HRM Strategies & Disciplines

• Safety & Labor Relations
• Wage Compensation and Benefits
• Employment Law and Compliance

Relatable Job Training:

Employee Relations, Performance Management, and Workmen's Compensation

Timeline

Assembly Production Operator

Raytheon Co/Collins Aerospace
09.2022 - Current

Line Supervisor

Signature Flight Support, BBA Aviation
04.2022 - 09.2022

Warehouse Order Selector

PepsiCo
12.2021 - 04.2022

Relocation

Unemployment Gap
07.2021 - 11.2021

Cargo Ramp Agent for Amazon Prime Air

Swissport Cargo Services
06.2020 - 07.2021

Kirkwood Community College

Associate of Applied Science from Business Administration And Management
2018.08 - 2024.05 (5 years & 9 months)

Kirkwood Community College

Human Resources Certification from Human Resources Management
01.2018 - 05.2018

Work History

Raytheon Co/Collins Aerospace

Assembly Production Operator
09.2022 - Current

Job overview

  • Consistently met or exceeded daily production targets without compromising on quality standards.
  • Collaborated with team members to meet production deadlines and ensure smooth workflow.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Followed outlined specifications to implement assembly plans.
  • Assembled parts correctly according to specifications, reducing quality issues.

Signature Flight Support, BBA Aviation

Line Supervisor
04.2022 - 09.2022

Job overview

  • Lead, motivate, and manage a 6-man team to deliver Service Level Agreements to private airline charter customers.
  • Monitor and analyze the Profit & Loss statements for any aircraft fuel accounting variances and reported indications to the attending Duty Manager with notations on daily closing reports.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Responded to and resolved customer questions and concerns.
  • Effectively delegated tasks to take advantage of individual abilities and meet expected demands.

PepsiCo

Warehouse Order Selector
12.2021 - 04.2022

Job overview

  • Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.

Unemployment Gap
Cedar Rapids, IA

Relocation
07.2021 - 11.2021

Job overview

Relocation from Chicago, Illinois to Cedar Rapids, Iowa, to complete Associates Degree in Applied Science for Business Administrative Management at Kirkwood Community College. 4-month employment search.

Swissport Cargo Services

Cargo Ramp Agent for Amazon Prime Air
06.2020 - 07.2021

Job overview

  • Led a team to load freight on a cargo flight and reported tasks completed to the supervisor.
  • Reduced turnaround times for aircraft by effectively coordinating with ground crew and pilots during loading and unloading processes.
  • Ensured accurate tracking of cargo by diligently maintaining documentation and updating records in the company database.
  • Maximized space utilization within aircraft holds by strategically planning and executing optimal cargo placement.
  • Assisted with training new employees on company policies, ramp operations procedures, and safety guidelines for better workplace integration.
Damean Willoughby