Damein Stewart
Las Vegas,NV
Summary
Friendly, tech-savvy professional with many years of direct customer and technical support. Responsive and energetic with exceptional communication and positive attitude. enjoys well organized and clean environment. Experienced box truck driver with safe driving history. knowledge in loading/unloading, secure transit of client information and DOT safety/requirements. Adaptable to last minute changes and able to thrive under pressure and time constraints. A bit of experience in senior home care, landscape labor, outdoor sales, assembly line worker, and warehouse pick/pack.
Overview
12
12
years of professional experience
Work History
ITAD Field Representative
EPC Inc.
North Las Vegas, NV
11.2021 - 03.2024
- Data destruction and tech recycle warehouse delivery driver (OTR)
- Promptly respond to job requests for local and overnight pickups/deliveries
- thoroughly prepare for trips gathering required amount of packing equipment, pallets, and pallet jacks
- follow written procedures to remove client data, resetting networking gear, destroying data.
- securely pack and wrap equipment for return to warehouse.
- pre and post inspection of 26 ft. box trucks as well as cargo vans.
Technical Support Representative
Telus International
Las Vegas, NV
01.2021 - 10.2021
- Call Center for FedEx Ship Manager software. automated shipping software for medium to large businesses increasing productivity.
- assisted customers with completion of installing software, troubleshooting, and updating via phone support.
Technical Support Representative
Asurion
Las Vegas, NV
06.2016 - 10.2020
- Call center for Verizon Wireless, transfer agent to Asurion cell phone insurance.
- assisted customers with troubleshooting and updating cell phones as well as other wireless devices
- provided information about accounts, billing, service plans, cell phone coverage as well as cancellation of services.
- sells in VZW home. engaged with customers to confirm wireless household needs. offered additional vzw services to provide coverage for most devices in home.
Customer Service Representative
Alorica
Colorado Springs, CO
01.2012 - 03.2013
- Call Center for Verizon Wireless
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Thomas B. Doherty High School
Colorado Springs, CO05-2011
Skills
- Project Management
- Proficient in MS office & Excel
- Navigation and Time management
- OTR planning and vehicle maintenance
- Client interaction/ Customer oriented
- equipment operation (pallet jack/lift gate/mobile Shredder)
- Load security
- Safe Driving
- Software Installation
- Information Protection
- Product Troubleshooting
- Route Management
Timeline
ITAD Field Representative
EPC Inc.
11.2021 - 03.2024
Technical Support Representative
Telus International
01.2021 - 10.2021
Technical Support Representative
Asurion
06.2016 - 10.2020
Customer Service Representative
Alorica
01.2012 - 03.2013
High School Diploma -
Thomas B. Doherty High School
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