Dameion Rivera
Medford,Oregon
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Order Entry/Customer Service Specialist 2/
Harry And David
11.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Work with ACE to ensure support for agent on live calls for customer resolution and guidance to answers pertaining to customer issues.
- Cross trained in many other position such as Internet Help Line, Escalation and Answers, Executive Services special project and some Esupport projects.
Front Desk/ Guest Services
Americas Best Inn & Suites
02.2007 - 05.2017
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish payment options for customer to pay for accommodation.
- Make and confirm reservations
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Transmit and receive messages, using telephones or telephone switchboards
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Deposit guests' valuables in hotel safes or safe-deposit boxes
- Arrange tours, taxis, or restaurant reservations for customers
- Plan, schedule and supervise work of other employees.
- Accounts receivable payments and processing credit cards. Helping satisfy customers with lodging, activities, billing, dispute resolution, general information, recommendations.
Education
High School diploma General - General Studies
Crater High School
Central Point, OR06.1997
Skills
- 11 yrs Sales experience inside and outside sales Retail and front counter
- Sales Telemarketing, advertising and promotions
- 14 yrs Customer service, working with the public in a out reach and event type setting, customer relations, in/out bound calls, TV and Media relations
- 5 yrs Advertising and marketing print, online, media, door to door and special
- Assistant Manager in Hospitality/Retail
- Events
- Certification in Insurance Sales, T-Card for Taxi Transportation service, Flagging License for construction
Timeline
Order Entry/Customer Service Specialist 2/
Harry And David
11.2019 - Current
Front Desk/ Guest Services
Americas Best Inn & Suites
02.2007 - 05.2017
High School diploma General - General Studies
Crater High School