Dameisha Griffin
Memphis,TN
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
7
7
years of professional experience
Work History
Mental Health Technician
Baptist Memorial Hospital
Memphis, TN
11.2019 - Current
- Instruct clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintain detail records of sessions including progress notes, daily logs, incident reports and program updates.
- Collaborate with families to provide support strategies for home-based interventions.
- Take them to counseling section
- Assisting in the care of patients who are struggling with behavioral health problems
- Assisting in the creation of a safe and supportive care environment
- Offering emotional support to patients
- Following all legal and professional guidelines for patient confidentiality
ED Financial Counselor
Methodist North Hospital
Memphis, TN
12.2018 - Current
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Verify demographics medical information and insurance information to register patients in computer system. collect copays and verified insurance.
- Communicate financial obligations to patients and collected fees at time of service.
- complete face-to-face interviews
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Patient Care Advocate
Cigna Call center
Memphis, TN
10.2021 - 09.2022
- Answering inbound/outbound calls
- Schedule prescription
- Verify insurance
- Consult with RN and DPH
- update demographics
- Program overview provided
- Coordinate with doctors offices and manufacturers
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Billing Customer Service Representative
West Cancer Clinic call center
Memphis, TN
02.2017 - 12.2021
- Greet patients, determine purpose of visit and directed to appropriate staff.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Worked with outside parties to obtain payments and solve problems.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Evaluated accounts for payment compliance and contacted customers.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Bachelor of Science - Nursing
University of Memphis
Memphis, TN01.2025
High School Diploma -
Southwind High School
Memphis, TN05.2021
Associate of Science - Nursing
Southwest community college
Memphis, TNSome College (No Degree) - Medical Assisting
Concorde Career College
Southaven, MSSkills
- Call Center Operations
- Billing
- Insurance verification
- Availity, Ipas,epic and Novitasphere
- EMR Systems- Highly Proficient
- Multi-line Phone Systems
- Microsoft Office/word/excel
- Medical Terminology/Scheduling
- Data entry
- Medical Records
- Hospital Experience
- admissions
- Administrative experience
- Bilingual
- Resolving Problems
- Cpt/Icd-10
Languages
- American Sign Language - Fluently
- English - Expert
Timeline
Patient Care Advocate
Cigna Call center
10.2021 - 09.2022
Mental Health Technician
Baptist Memorial Hospital
11.2019 - Current
ED Financial Counselor
Methodist North Hospital
12.2018 - Current
Billing Customer Service Representative
West Cancer Clinic call center
02.2017 - 12.2021
Bachelor of Science - Nursing
University of Memphis
High School Diploma -
Southwind High School
Associate of Science - Nursing
Southwest community college
Some College (No Degree) - Medical Assisting
Concorde Career College