Overview
Work History
Education
Skills
Timeline
Dameka Johnson

Dameka Johnson

Memphis,TN

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Waffle House
08.2023 - Current
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Bilingual Customer Service Representative

Bill Blake Auto Insurance
10.2021 - 01.2024
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
  • Translated documents, forms and other materials from English to Spanish.
  • Utilized English proficiency to build relationships with Spanish-speaking customers.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Provided language translation services for customer service inquiries.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

High School Diploma -

Kingsbury High School, Memphis, TN
  • Extracurricular Activities: Volunteer
  • Tutoring to Elementary schools 3rd through 5th grade.
  • Awarded Spanish Proficient Language Award

Skills

  • Customer Relations
  • Store Organization
  • Relationship building and management
  • Performance Evaluations
  • Inventory Control
  • Flexible Schedule
  • Motivational Techniques
  • Employee Scheduling
  • Customer Service
  • Hiring and Training
  • Customer experience
  • Time Management
  • Upselling and Cross Selling
  • Team Building and Leadership
  • Store Opening and Closing

Timeline

Assistant Store Manager - Waffle House
08.2023 - Current
Bilingual Customer Service Representative - Bill Blake Auto Insurance
10.2021 - 01.2024
Kingsbury High School - High School Diploma ,
Dameka Johnson