Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Damelys R. Vientos

Piscataway

Summary

Highly skilled and motivated individual seeking a position where my excellent technical, computer, data entry, customer service, leadership and problem solving skills can be utilized and expanded while learning, growing and developing both personally and professionally.

Overview

10
10
years of professional experience

Work History

Owner/Operator Truck Driver

AddyCae
07.2022 - Current

Medical Receptionist

Paul Phillips Eye and Surgery Center
05.2021 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Optimized appointment scheduling to maximize doctor availability.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.

Mobile Expert

T- Mobile
04.2019 - 05.2021
  • High volume of data entry for customers, my sales, new orders, upgrade orders and accounts as well as confidential customer information, which includes social security numbers, private addresses and device passwords
  • Responsible for a particular quota of expected sales
  • Highly successful with providing creative solutions for customers and exemplifying a stellar customer centric attitude
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.

Administrative Assistant

Resting Place House of Prayer
03.2019 - 03.2020
  • Serving as the administrative assistant to the Pastor

Shift Supervisor

Starbucks
07.2018 - 04.2019
  • Managed, organized and supervised the staff as well as the entire store during my shift
  • Responsible for the money including counting tills, making deposits and accessing the safe as needed
  • Opening and/or closing the store for my shift
  • Running a clean, efficient and friendly store
  • Deescalating customer situations
  • Managed the inventory, product orders and ensuring the store was always fully stocked with all the necessary merchandise and supplies
  • Heavy data entry for employee schedules, customer information, inventory and orders
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.

Barista / Shift Supervisor

Starbucks
01.2015 - 01.2018
  • Started in January of 2015 as a Barista, and promoted to Shift Supervisor in December of 2015 because of my excellent customer service and leadership skills
  • Additionally, I was transferred to the other locations periodically to assist in the improvement and growth of each store which included training and providing my knowledge to increase store productivity and sales
  • As a Barista, I was responsible for taking customer orders, keeping the areas clean and providing excellent customer service
  • As a Shift Supervisor, I managed, organized and supervised the staff as well as the entire store during my shift
  • Responsible for the money including counting tills, making deposits and accessing the safe as needed
  • Opening and/or closing the store for my shift
  • Running a clean, efficient and friendly store
  • Deescalating customer situations
  • Managed the inventory, product orders and ensuring the store was always fully stocked with all the necessary merchandise and supplies
  • Heavy data entry for employee schedules, customer information, inventory and orders

Education

Special Education -

Union County College
Union, NJ

Early Childhood Education -

Kean University
Union, NJ

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Appointment management
  • Payment collection
  • Patient relations
  • EMR / EHR
  • Typing and filing
  • Co-payment collection
  • Patient callbacks
  • Customer service
  • Problem-solving
  • Computer proficiency
  • Cash handling
  • Collaboration and teamwork
  • Time management
  • Critical thinking
  • Organization and time management
  • Data entry
  • Calendar and appointment management
  • Insurance authorizations
  • Relationship building
  • EHR software

Hobbies and Interests

  • Ignite Church, Newark, NJ, 09/01/15, Present, Serving in various ministries, such as Creative Media, Worship Team and Connect Team.
  • Resting Place House of Prayer, Woodland Park, NJ, 03/01/19, 03/01/20, Serving as the administrative assistant to the Pastor.

Timeline

Owner/Operator Truck Driver

AddyCae
07.2022 - Current

Medical Receptionist

Paul Phillips Eye and Surgery Center
05.2021 - Current

Mobile Expert

T- Mobile
04.2019 - 05.2021

Administrative Assistant

Resting Place House of Prayer
03.2019 - 03.2020

Shift Supervisor

Starbucks
07.2018 - 04.2019

Barista / Shift Supervisor

Starbucks
01.2015 - 01.2018

Special Education -

Union County College

Early Childhood Education -

Kean University

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Damelys R. Vientos