Damen Benco
Rural Ridge,PA
Summary
Enthusiastic professional with several years of success delivering quality dining experiences. Strong leader, highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue several percentages. Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
6
6
years of professional experience
Work History
General Manager
Caliente Pizza & Draft House
Allison Park, PA
08.2021 - 10.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
Assistant Store Manager
Caliente Pizza & Draft House
Aspinwall, PA
06.2020 - 08.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Kitchen Manager
Nox's Tavern And Grille
Blawnox, PA
09.2018 - 09.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
Graduate of Dale Carnegie
Dale Carnegie Leadership Programs
Pittsburgh, PA01-2022
Business
California University of Pennsylvania
California, PASkills
- Expense Control
- Advertising and marketing
- Operations Oversight
- Workflow Planning
- Schedule Management
- P&L Management
- Customer Retention
- Staff Supervision
- Service Quality Improvement
- Customer Relationship Management
- Strategic Planning
- Community Outreach
- Problem Resolution
- Customer Relations
- Sales planning and implementation
- Staff Training and Development
- Leadership
- Team Leadership
- Cost Reductions
- Cross-functional team management
- Profit Generation
- Financial document control
- Efficient multi-tasker
- Troubleshooting expertise
- Budgeting and cost control
- Time and Resource Optimization
- Multimillion-dollar P&L Management
- Employee Scheduling
- Staff Development
- Labor Cost Controls
- Vendor relationships
Affiliations
Competed in Las Vegas and Atlantic City's Pizza World Championships.
Accomplishments
General Manager of the Month at Caliente
Won 2023 Caliente's Comeback Store of the Year with a 14% sales growth.
Timeline
General Manager
Caliente Pizza & Draft House
08.2021 - 10.2024
Assistant Store Manager
Caliente Pizza & Draft House
06.2020 - 08.2024
Kitchen Manager
Nox's Tavern And Grille
09.2018 - 09.2020
Graduate of Dale Carnegie
Dale Carnegie Leadership Programs
Business
California University of Pennsylvania
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