Damen Bonner

• Deliver the ultimate white glove experience
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Provide excellent communication, strategic thinking and the ability to close each deal with ease
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Communicate and demo expertise through hands-on demos to generate new sales during on site visits
• Responsible for own territory, working daily appointments and meeting sales and service objectives
• Maintain corporate assets such as; company vehicle, work phone, iPad, and personal inventory
• Maintain compliance with safety, new policies, and order of business.

• Outreach to contractors via phone (nationwide) to discuss Angie’s List value proposition, products, and advertising options
• Overcoming objections and negotiate customized digital marketing campaigns
• Educate service providers how to effectively engage the service requests to solve their home projects needs
• Prospect service providers using internal notes, company website, and other public information
• Guide service providers through the background check authorization and approval process
• Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
• Salesforce

My Achievements

• Q3 - Became Silver Coffee for Closers (Top 25% within the company)
• Q4 - Became Platinum Coffee for Closers #33/3800 brokers (Top 2% within the company)

My typical duties include;

• Prospect new B2B clients via outbound call, email, and onsite visit.
• Create proposals and bids for quarterly and annually projects
• Negotiate and close deals for new business.
• Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
• Conducted financial review of business lines of credit by assessing company financials and initiating credit application reviews.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Find, book and manage Carriers for client work
• Handle credit approval and review financials
• Interview new applicants wanting to join TQL team
• Support and train success with new hires
• Host customer acquisition training

Company Services Provided:

• Reverse logistics
• Procurement
• IT consulting
• White label service
• In-Warranty Repair
• Technician Certification and training

Responsibilities included:

• Oversee company brand and vision by demonstrating key values and transparency
• Distribute innovative sales and marketing strategies
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Onboarded new employees with training and new hire documentation.
• Evaluated suppliers to maintain cost controls and improve operations.
• Manage daily operations such as invoicing, escalations and email support
• Prospect and secure new business accounts

Achievements:

• Scale business revenue to six figures
• Expand company staff to 7 people
• Secure outside investors
• Contract business with 12 locations

• Assist multiple locations in need of support.
• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Stocked supplies for customers and personal teller station.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Audited fellow teller currency to contribute to dual-control procedures.