Damen Kubeja

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Dedicated and results-driven customer service professional with strong interpersonal and communication skills. Proven ability to resolve customer concerns quickly and effectively, ensuring satisfaction and loyalty. Experienced in managing high-volume interactions through phone, email, and live chat while maintaining a positive and professional demeanor.

• Founded and led a World of Warcraft guild with over [#] active members, maintaining continuous operations and member engagement for 10 years
• Organized and scheduled weekly raid events, PvP nights, and social gatherings, coordinating teams of 10?25 players across multiple time zones
• Recruited, trained, and mentored officers and new members to build a strong, inclusive, and performance-driven community
• Managed guild communications through Discord, forums, and in-game tools; implemented systems for conflict resolution, feedback, and strategic planning
• Oversaw guild logistics, including loot distribution, event planning, and progress tracking using spreadsheets, add-ons, and third-party tools (e.g., Warcraft Logs, Raider.IO)
• Adapted leadership and strategy to evolving game content, patches, and expansions while retaining a stable player base
• Fostered a positive, team-focused culture that emphasized accountability, collaboration, and enjoyment of the game