Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dameon Arnt

Magnolia

Summary

Dynamic Field Service Technician with a proven track record at Cummins, excelling in troubleshooting and repair of complex systems. Recognized for enhancing customer satisfaction through exceptional service and effective training of junior technicians. Skilled in preventive maintenance and fostering strong client relationships, driving operational efficiency and reliability in high-stakes environments.

Overview

9
9
years of professional experience

Work History

Field Service Technician

Cummins
06.2022 - Current
  • Diagnosed and repaired engine systems, ensuring optimal performance in field environments.
  • Conducted routine maintenance on life saving engines, such as hospitals, data centers, and communication centers, enhancing reliability and customer satisfaction.
  • Coordinated with clients to schedule service visits, improving operational efficiency and communication.
  • Trained junior technicians on equipment troubleshooting techniques, fostering skill development within the team.
  • Analyzed service reports to identify recurring issues, driving strategic recommendations for product enhancements.
  • Collaborated with engineering teams to provide feedback on product performance in real-world applications.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.

Field Service Technician

Bam Heavy Equipment
08.2019 - 06.2022
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Discussed and recommended service options with customers and explained costs involved.

Field Service Manager

FedEx
03.2017 - 08.2019
  • Led field service operations, ensuring compliance with safety standards and policies.
  • Developed and implemented training programs for new technicians to enhance service quality.
  • Streamlined service processes, improving response times and customer satisfaction ratings.
  • Coordinated cross-functional teams to resolve complex technical issues efficiently.
  • Analyzed field data to identify trends and inform strategic decision-making initiatives.
  • Mentored junior staff, fostering development in technical skills and customer interaction techniques.
  • Managed inventory levels of tools and equipment to optimize operational efficiency in the field.
  • Established key performance indicators to track team effectiveness and drive continuous improvement initiatives.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
  • Coordinated cross-functional teams to complete complex installations on time and within budget constraints.
  • Optimized inventory management systems to reduce costs and eliminate waste.
  • Developed comprehensive training programs, ensuring optimal employee performance.

Maintenance Technician

BASF Chemical
04.2016 - 03.2017
  • Conducted routine inspections and maintenance on equipment to ensure optimal performance.
  • Diagnosed mechanical issues using advanced troubleshooting techniques and tools.
  • Implemented preventive maintenance programs that increased equipment reliability and reduced downtime.
  • Trained junior staff on maintenance procedures, safety protocols, and best practices.
  • Operated varied hand and power tools to complete repairs.
  • Managed inventory of maintenance supplies, ensuring availability of critical components for repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
  • Reduced environmental impact with introduction of recycling initiatives for used materials and parts.

Education

Diesel Technology And Science

Universal Technical Institute
Houston, TX
08-2019

High School Diploma -

Columbia High School
West Columbia Tx
04-2016

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Mechanical aptitude
  • Training and mentoring
  • Technical support
  • Repair and installation
  • Electrical troubleshooting
  • Welding skills
  • Reading wiring diagrams

Timeline

Field Service Technician

Cummins
06.2022 - Current

Field Service Technician

Bam Heavy Equipment
08.2019 - 06.2022

Field Service Manager

FedEx
03.2017 - 08.2019

Maintenance Technician

BASF Chemical
04.2016 - 03.2017

Diesel Technology And Science

Universal Technical Institute

High School Diploma -

Columbia High School

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