Dameon Smith
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
12
12
years of professional experience
Work History
INFLIGHT CREWMEMBER
JETBLUE AIRWAYS
08.2021 - Current
- Inflight Crewmembers are the ambassadors of the JetBlue Experience, delivering high-quality care and service to Customers in-flight
- Inflight Crewmembers are responsible for both Safety and Service in the aircraft cabin
- They function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours
- In times of irregular operations, the Inflight Crewmembers are the key ingredient in mitigating Customer dissatisfaction, and thus serve as a very visible JetBlue Representative in diverse and challenging situations
- The Inflight Crewmember is an effective communicator that is comfortable working in an ever-changing environment and whose personal values match JetBlue s values of Safety, Caring, Integrity, Passion, and Fun.
FRONT DESK/MANAGER ON DUTY
HAMPTON INN AND SUITES
04.2015 - 01.2022
- Comply with 100% Hampton service excellence standards
- Responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs
- This is not a position in which you could enter easily
- Front desk agent is responsible for always maintaining and promoting hospitality; welcoming and serving guest in a courteous, efficient, and friendly manner, both face to face and on the phone
- Individuals are required to demonstrate good computer skills, accurately handle cash and charges
- Successful candidate should be a team player, self-starter, and reliable
- Promote, answer questions, and enroll guests in the Hilton Rewards Program Assist other team members in various assignments including, assist with breakfast, laundry, or housekeeping.
FLIGHT ATTENDANT
PSA AIRLINES
08.2018 - 12.2020
- Guide and assist for safety and comfort to passengers
- Always conduct safety check before flight
- Greet and communicate with customers
- Help passengers find their seats
- Prepare and serve drinks and food to passengers
- Take orders from passengers
- Present emergency equipment and give instructions to passengers on how to use this equipment
- Monitor, manage and secure the cabin
- Adhere to all aviation rules and regulations
- Assist passengers and cabin crew during emergency situations
- Provide help to passengers with special needs (children, disabled persons, elders etc)
- Prepare and submit reports on flight incidents.
SALES COORDINATOR
ENCORE MANAGEMENT
01.2019 - 06.2019
- Work hand and hand with the Director of Sales supporting and coordination the booking of the hotel
- Answering questions about the hotel and/or special rates over the phone or via email
- Giving potential customers site tours of the facilities.
KEY HOLDER/SALES ASSOCIATE
T-MOBILE
10.2016 - 08.2018
- Greet and assist customers with all their mobile needs
- Open and close the store, count all register, and make deposits
- Manage the employees when managers are not in.
COUNTER SALES
HERTZ
07.2015 - 09.2016
- The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers
- The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services, and resolve issues.
COLLECTOR
FAIRPOINT COMMUNICATIONS
10.2014 - 04.2015
- Responsible for acquiring reparations for debts owed to a company or individual
- Receives and post payments to accounts, monitors overdue accounts, and collects debt
- Maintains files on the financial status of customer accounts.
SALES ASSOCIATE
DILLARD'S
01.2013 - 10.2014
- To provide outstanding customer service to customers while helping them choose from the finest selection of Ladies, Shoes
- Daily duties include such jobs as counting registers at opening and closing, counting inventory, and meeting daily sales goals and quotes.
FRONT OFFICE AMBASSADOR
RENAISSANCE BATTLE HOUSE HOTEL
11.2011 - 01.2013
- To provide the highest level of service to our guest, while auditing the day's revenue
- To be positive about and responsive to quest always needs
- Communicate with the Front Desk, Recreation, Food & Beverage, and other hotel staff, about the previous night's issues, paperwork problems during the night, and any issues of concern
- Verify accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Education
Bachelor of Science - Health Administration
Jackson State University
Jackson, MS05.2026
Ph.D. - Public Administration
LIBERTY UNIVERSITY
Lynchburg, VA05.2025
Master of Arts - Business Administration
FAULKNER UNIVERSITY
Montgomery, AL05.2021
Bachelor of Arts - Business Administration
FAULKNER UNIVERSITY
08.2019
Skills
- Customer Engagement
- Safety
- Teamwork and Collaboration
- Problem-Solving
- Crew Leadership
- Flexible Schedule
- Cash Handling
- Hospitality Service Expertise
- Time Management
- Leadership qualities
- Multitasking abilities
- Customer Relations
Volunteer Experience
- Mobile Jaycee Chapter of Jaycee's USA
- Member of Alpha Kappa Psi Business Fraternity
- Community Service throughout the year with my Mardi Gras Organizations
Timeline
INFLIGHT CREWMEMBER
JETBLUE AIRWAYS
08.2021 - Current
SALES COORDINATOR
ENCORE MANAGEMENT
01.2019 - 06.2019
FLIGHT ATTENDANT
PSA AIRLINES
08.2018 - 12.2020
KEY HOLDER/SALES ASSOCIATE
T-MOBILE
10.2016 - 08.2018
COUNTER SALES
HERTZ
07.2015 - 09.2016
FRONT DESK/MANAGER ON DUTY
HAMPTON INN AND SUITES
04.2015 - 01.2022
COLLECTOR
FAIRPOINT COMMUNICATIONS
10.2014 - 04.2015
SALES ASSOCIATE
DILLARD'S
01.2013 - 10.2014
FRONT OFFICE AMBASSADOR
RENAISSANCE BATTLE HOUSE HOTEL
11.2011 - 01.2013
Bachelor of Science - Health Administration
Jackson State University
Ph.D. - Public Administration
LIBERTY UNIVERSITY
Master of Arts - Business Administration
FAULKNER UNIVERSITY
Bachelor of Arts - Business Administration
FAULKNER UNIVERSITY